Valeria Cruz
Mount Horeb,WI
Summary
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Skilled in AutoCAD, SketchUp, and Revit software, with abilities to identify floor plans, exterior and interior elevations, and sections. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Planning and Construction Management Intership
Madison Area Technical College
Madison , WI
06.2024 - Current
- Monitored progress on construction sites and reported any issues to the project manager.
- Reviewed and analyzed building plans for compliance with applicable codes, regulations, and ordinances.
- Conducted on-site inspections to verify conformance with approved plans.
Warehouse Associate
Amazon
Madison , WI
10.2021 - 05.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
Customer Service Representative
Healthgrades
Middleton , WI
02.2020 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate records of patient visits in the electronic health record system.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Responded quickly and efficiently in emergency situations.
Education
High School Diploma -
James Madison Memorial
Madison, WI07-2017
Some College (No Degree) - Architectural Technology
Madison Area Technical College
Madison, WISkills
- Skilled in AutoCAD
- SketchUp
- Autodesk Revit
- InDesign experience
- Enscape Software experience
- Inbound and Outbound Calling
- Complaint Resolution
- Data Collection
- Design development
- Strong attention to detail
- Excellent Multitasking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Planning and Construction Management Intership
Madison Area Technical College
06.2024 - Current
Warehouse Associate
Amazon
10.2021 - 05.2023
Customer Service Representative
Healthgrades
02.2020 - 03.2021
High School Diploma -
James Madison Memorial
Some College (No Degree) - Architectural Technology
Madison Area Technical College
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