Valeria Escala
Tampa,FL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
Work History
Social Media Assistant
Big Inbound Goods
01.2021 - 11.2021
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Handle returns via email.
- Met deadlines in time-sensitive role.
- Assist costumers with questions about products.
Costumer Care Representative
Softec Digital
06.2013 - 12.2015
- Assisted customers with questions and orders via phone calls and online chats.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Escalate to level 2 care when needed.
- Process deposits and withdrawals.
Education
High School Diploma -
First Coast Academy
Skills
- Microsoft Office
- Attention to details
- Strong listening skills
- Clear writing and verbal communication
- Experience taking orders and handling returns
- Experience processing payments
- Emphatic and compassionate
- Friendly personality
- Attention to detail
- Punctual
- Flexible Schedule
- Bilingual
Timeline
Social Media Assistant
Big Inbound Goods
01.2021 - 11.2021
Costumer Care Representative
Softec Digital
06.2013 - 12.2015
High School Diploma -
First Coast Academy
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