Valeria Estrella
Bolingbrook,IL
Summary
Dynamic, customer-focused professional with extensive experience in leasing, hospitality, and high-volume service environments. Proven ability to build strong client relationships while delivering exceptional customer experiences and effectively managing multiple properties in fast-paced settings. Expertise in communication, conflict resolution, sales support, and property management systems enhances the capacity to drive results. Eager to leverage strong interpersonal and organizational skills to contribute meaningfully within a collaborative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Leasing Consultant
Kipling Group LLC
Joliet, IL
09.2024 - 03.2026
- Coordinated property tours and showcased amenities to prospective tenants, enhancing engagement and interest.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Assisted in property management tasks, enhancing tenant satisfaction and retention.
- Conducted market research to identify competitive rental rates and improve leasing strategies.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Package Handler Trainer
FedEx Warehouse
Romeoville, IL
06.2023 - 03.2024
- Loaded and Unloaded trucks with appropriate material handling equipment.
- Transported hazardous materials safely according to established protocols.
- Organized packages according to size, weight, destination, or other criteria for efficient routing and tracking purposes.
- Trained new hires on loading, unloading and scanning techniques in order to ensure efficient and safe movement of packages through the operation.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Supported other warehouse personnel in completing tasks efficiently.
- Maintained cleanliness of the work area while adhering to safety regulations.
Server
Cabernet Steakhouse
Alpharetta, GA
09.2021 - 05.2023
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote returning to restaurant.
- Displayed enthusiasm for excellent service to customers, successfully increasing customer reviews and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Leasing Agent
Audubon Communities
Peachtree Corners, GA
10.2018 - 05.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Secured an average of 12+ new leases each month.
- Traveled to different communities in North Carolina and South Carolina to assist in boosting occupancy rates.
- Facilitated tenant communications by promptly addressing maintenance requests and resolving inquiries.
- Performed background, reference and credit card checks as part of screening process of prospective tenants.
- Ensured thorough documentation and adherence to reporting requirements for state, local, and federal housing standards.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Oversaw maintenance work order management and maintained comprehensive records of completed jobs.
- Managed and updated property data using Yardi and Entrada software to ensure data integrity and accessibility.
Restaurant Hostess
Cabernet Steakhouse
Alpharetta, GA
11.2017 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed guest reservations and seating arrangements to optimize dining flow.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Team Member (Person In Charge)
Panda Express
Duluth, GA
05.2016 - 07.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Operated register to process payments and collect cash payment for order totals.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Norcross High School
Norcross, GA05.2017
Skills
- Bilingual
- Time Management
- Exceptional Customer Service
- Organization
- Active Listening
- Strong Work Ethic
- Conflict Resolution
- Detail-Oriented
- Adaptability
- Teamwork
- Interpersonal Skills
- Digital Literacy
- Verbal and Written Communication
- Material Handling
- Fair housing regulations
- Multitasking in Fast-Paced Environments
- Property Management Software: Yardi, Entrada, Appfolio
Certification
- Illinois Basset Certificate
Languages
English
Spanish
Timeline
Lead Leasing Consultant
Kipling Group LLC
09.2024 - 03.2026
Package Handler Trainer
FedEx Warehouse
06.2023 - 03.2024
Server
Cabernet Steakhouse
09.2021 - 05.2023
Leasing Agent
Audubon Communities
10.2018 - 05.2021
Restaurant Hostess
Cabernet Steakhouse
11.2017 - 12.2019
Team Member (Person In Charge)
Panda Express
05.2016 - 07.2017
High School Diploma -
Norcross High School