Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Gonzalez

Hialeah,FL

Summary

Personable and dedicated Customer Service Representative with experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Bar Preparation

Cote Korean Steakhouse
02.2023 - Current
  • Cleaned and sanitized preparation and serving areas.
  • Restocked supplies and organized storage areas.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Organized bar storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Learned how to make wide variety of mixed drinks.

Employee in a Clothing Store

Owners
08.2022 - 02.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.


Mall Train for Kids

Maria Accetta
11.2020 - 08.2021
  • Adapted instructional techniques to appropriate ages and skill levels of supervised kids.
  • Communicated affirmatively and promoted positive attitudes with every kid and adult.
  • Set up and assisted with equipment operation.
  • Cash handling.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Arts - Criminology

Miami Dade College
Doral

High School Diploma -

Ronald Reagan Senior High School
Doral
06.2022

Skills

  • Time Management
  • Customer Service
  • Negotiation and Conflict Resolution
  • Customer Relationship Management
  • Professional and Courteous
  • Teamwork and Collaboration
  • Valid Driver's License
  • Restock Shelves
  • Beverage Preparation
  • Process Transactions
  • Service Bar Restocking
  • Cash Handling
  • Heavy Lifting

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Bar Preparation

Cote Korean Steakhouse
02.2023 - Current

Employee in a Clothing Store

Owners
08.2022 - 02.2023

Mall Train for Kids

Maria Accetta
11.2020 - 08.2021

Associate of Arts - Criminology

Miami Dade College

High School Diploma -

Ronald Reagan Senior High School

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Valeria Gonzalez