Valeria Gonzalez Sanchez

• Transaction Management: Processed payments accurately via POS systems (cash, credit, digital) and performed end-of-shift cash drawer reconciliations.

• Service & Sales: Greeted customers, answered detailed ingredient inquiries, and provided menu recommendations to enhance the dining experience and encourage repeat business.

• Conflict Resolution: Addressed and resolved customer complaints promptly, ensuring satisfaction and maintaining a positive store reputation.

• Team Development: Mentored and trained new staff members on register operations, safety protocols, and customer service standards.

• Scheduling Flexibility: Demonstrated reliability by maintaining a flexible schedule and being available for extra shifts to meet business operational needs at any hour of the day.

• Food Preparation: Prepared large-batch ingredients according to strict recipe specifications, ensuring consistent quality across all food products.

• Assembly & Packaging: Managed the assembly of menu items and the final packaging process of frozen goods, ensuring products were securely sealed and accurately labeled with date/batch codes for shipment.

• Inventory Control: Managed inventory levels by implementing First-In, First-Out (FIFO) procedures, effectively ensuring product freshness and reducing waste.

• Health & Safety: Maintained a clean, sanitized, and organized workspace in strict adherence to health department regulations and internal safety protocols as well as executing comprehensive daily opening and closing procedures, including facility preparation.

• Operational Efficiency: Collaborated closely with team members to optimize workflow during peak hours, ensuring high-speed service and team productivity.