Valeria Graham
Gaithersburg,MD
Summary
Results-driven and knowledgeable Professional with more than 27 years experience, in Retail Loss Prevention. Have a background in mentoring with 1 year of substance abuse recovery experience, loss prevention with a combination of supervisory experience and 10+ years photography experience. I have the ability to think outside the box, while working well in stressful situations and well with others.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Loss Prevention Detective
Marshalls/ TJX
Rockville, MD
01.2020 - Current
- Provided adequate support and training to all Loss Prevention new hires in district while conducting weekly staff conference calls and manager meetings, when manager not available
- Successfully Identify, apprehend, deter persons creating a loss to company through shoplifting and ticket switching
- Successfully maintained loss prevention for 10(+) stores
- Witness internal interviews
- Deliver accurate reports to company personnel
- Monitor and supervise customer's activities in store to detect signs of attempted theft.
- Respond calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Document evidence of attempted theft and recover merchandise for use in loss prevention report generation.
- Identify clients needs and work closely with risk management personnel to ascertain appropriate solutions.
Community Substance Abuse Technician
Mountain Manor Treatment Center
Rockville, MD
12.2018 - 01.2020
- Maintain a positive atmosphere for clients entering program,
- Administer Urinalysis and breathalyzer tests
- Conduct property and room searches of clients as they re-enter the facility
- Assign chores and provide safety at the facility
- Mentored clients and encouraged development during their substance abuse recovery, detox process
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Supported and counseled clients with drug and alcohol addiction.
- Identified problem areas impacting participants' ability to successfully complete treatment.
Process Server
Same Day Process
Washington, DC
08.2016 - 01.2019
- Ensured that all, legal documents are delivered to recipient on time, acceptable condition
- Filed affidavits within proper jurisdictions, upon completion of service of process
- Filed court documents on behalf of attorneys
- Conducted background investigations on defendants utilizing social media, internet
- Conducted mobile surveillance
- Served all legal processes issued by court according to statutes and court rules.
- Created correspondence for clients in tracking documents.
- Provided superior customer service and remained professional in escalation cases.
District Loss Prevention Trainer- Agent
Command Security Corporation
Linthicum Heights, MD
06.2012 - 08.2016
- Identified, apprehended, deterred persons creating loss to company through shoplifting, ticket switching, passing counterfeit currency, return fraud, credit card fraud, any other illegal activity
- Identified needs of customers promptly and efficiently.
- Provided successful court testimony on theft cases, worked directly with States Attorney's and Police, to determine best alternatives for defendants in court cases
- Responded to calls in both routine, emergency situations
- Collected, organized all surveillance data, information to protect client possessions and workspace
- Delivered accurate verbal, written reports to company personnel
- Prioritized and organized tasks to efficiently accomplish service goals.
Loss Prevention Agent- Trainer
BTI Security
Rockville, MD
01.2010 - 06.2012
- Provided court testimony on theft cases, worked directly with States Attorney's and Police to determine best alternatives for Defendants in court cases
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Delivered accurate verbal, written reports to company personnel
- Investigated all security, safety violations
- Noted, followed up on any unusual behavior
Loss Prevention Assistant Manager- Trainer
Kmart Department Store
Silver Spring, MD
03.2004 - 01.2010
- Manage training, detection, investigation, internal high dollar sensitive investigations, within store
- Ensure all training in detection, detention of shoplifter's including certification had been completed
- Maintain follow-ups on required inventories, audits in order to control costs, shrinkage
- Create fundraising strategies tied to "March of Dimes" program, for store, community
- Recruit, screen qualified potential employees
- Train staff on loss prevention tactics, company procedures
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Reviewed loss prevention exception reports and cash discrepancies.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Used computers and software to generate concise reporting.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Investigated complaints and concerns to remedy unsafe situations.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Implemented both individual and group training for executive and loss prevention personnel.
- Escorted undesirable persons off property to minimize security violations.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Loss Prevention Supervisor – District Trainer
Ross Stores Inc
Rockville, MD
06.2000 - 03.2004
- Conducted Investigations of internal, external theft with successful apprehension of shoplifter's, work with Police, within several jurisdictions on cases
- Attended court appearances when needed, to work with State's Attorney on theft cases, trials
- Trained new hires within stores
- Successfully maintained loss prevention for 13(+) stores
- Responded quickly, effectively to all security violations, duress alarms
- Organized, developed, security door greeter program
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded to crowd control situations to maintain safe environment.
Education
Certificate: Habits Life Coach Positive Psychology -
01.2020
Diploma -
01.2019
Udemy Certificate: Suicide, Violent behavior and Substance Abuse -
Bachelor of Science - Criminal Justice
Purdue University Global
Associate of Science - Criminal Investigations/ Forensics, Crime scene investigations
Everest University
Skills
- Skilled in conflict resolution
- Background in supervision and management
- Staff development
- Court testimony
- Powerful negotiator
- Court and background research
- Private surveillance
- Evidence collection
- Surveillance
- CCTV Systems
- Supervision and Leadership
- Friendly, Positive Attitude
- Team Building
- Risk Management
Accomplishments
- Introduced to clients, new effective techniques to reduce stress during substance abuse and detox recovery Process, with a positive outcome Achieved successful outcomes, in courtroom shoplifting trials, with State’s Attorney Introduced new, effective techniques to reduce shrink with Loss prevention staff department and management, with positive results Successfully lead staff and consistently met goals, deadlines within the district
- Exceeded service of process goals by 1500 serves within four months of employment.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from Loss Prevention agent to Loss Prevention Trainer, in less than 12-months.
References
Eric Sappington- Store Manager- Mentor
Marshalls
301-208-9770
Gregory Wilson-Supervisor Safeway Inc
greg.wilson@c21nm.com
240-876-9779
Rory Wise-Chief of Security Howard County Dept of Corrections
rory.wisesr@gmail.com
443-712-6823
William Murray- Friend
Nordstrom Rack-Assistant AP Manager
443-409-4803
Certification
- Licensed Handgun Permit
MD exp: 8/31/2024
DC exp: 10/25/2024
Utah exp: 09/29/2027
Timeline
Loss Prevention Detective
Marshalls/ TJX
01.2020 - Current
Community Substance Abuse Technician
Mountain Manor Treatment Center
12.2018 - 01.2020
Process Server
Same Day Process
08.2016 - 01.2019
District Loss Prevention Trainer- Agent
Command Security Corporation
06.2012 - 08.2016
Loss Prevention Agent- Trainer
BTI Security
01.2010 - 06.2012
Loss Prevention Assistant Manager- Trainer
Kmart Department Store
03.2004 - 01.2010
Loss Prevention Supervisor – District Trainer
Ross Stores Inc
06.2000 - 03.2004
Certificate: Habits Life Coach Positive Psychology -
Diploma -
Udemy Certificate: Suicide, Violent behavior and Substance Abuse -
Bachelor of Science - Criminal Justice
Purdue University Global
Associate of Science - Criminal Investigations/ Forensics, Crime scene investigations
Everest University
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