Valeria Guerrero
Miami,FL
Summary
18-year-old student at Mast Academy in Homestead excited to continue education at FIU honors college next year. Plan to major in nursing and ultimate goal is to become a CRNA. Strong determination and responsibility, thrive in team environments and understand importance of assertive communication. Building connections with others comes naturally, enhancing job satisfaction and allowing for excellence in role. Known for being proactive, friendly, and dedicated, consistently strive to exceed expectations in every interaction. Exceptional communication skills and ability to foster relationships that drive business retention, confident in immediate value contribution to any organization through leveraging education and experience.
Overview
1
1
year of professional experience
Work History
Sales Associate
Pandora Jewelry
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed around 15 appointments throughout the month.
Administrative Staff
Cutler Bay Banquet Hall
01.2024 - 10.2024
- I work at a vibrant event venue as part of the administrative staff, where I play a crucial role in orchestrating memorable experiences
- Together with my coworkers, I meticulously plan events, ensuring that every detail is flawlessly executed
- I coordinate with catering companies to guarantee they deliver on their commitments, and I make it a priority to ensure that clients receive all the services they've paid for
- My focus is not only on client satisfaction but also on managing the financial aspects of contracts, both with clients and our valued vendors
- This multifaceted role allows me to contribute to the success of each event while fostering strong relationships within our team and with our partners
- I check to ensure that appropriate changes were made to resolve customers' problems
Education
High School Diploma -
Medical Academy For Science And Technology
Homestead, Florida06.2025
Skills
- Project Management
- Problem-Solving
- Team Collaboration
- Customer service
- Teamwork and collaboration
- Active Listening
- Multi-tasking strength
- Goal oriented
- Relationship building
- Verbal/written communication
- Sales strategies
- Strategic Upselling Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Pandora Jewelry
11.2024 - Current
Administrative Staff
Cutler Bay Banquet Hall
01.2024 - 10.2024
High School Diploma -
Medical Academy For Science And Technology
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