Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Gutierrez

Eagle Pass,TX

Summary

Hardworking employee gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail, and achievement of goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

3
3
years of professional experience

Work History

Cashier

Long John Silver's
Eagle Pass, TX
10.2021 - 05.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments and issue receipts.

Beverage Server

Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
05.2021 - 09.2021
  • Prepared hot coffee and tea according to customer requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Shift Leader

Dairy Queen
Fredericksburg, TX
10.2019 - 03.2021
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Educated employees on menu updates and procedural changes.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked closely with general manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Member

Little Caesars Pizza
Eagle Pass, TX
03.2019 - 09.2019
  • Contributed to team success by completing jobs quickly and accurately.
  • Sought out ways to go above and beyond job requirements.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Education

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
06.2018

Skills

  • Daily Workflows
  • Sales
  • Food Preparation
  • Guest Services
  • Cash Handling
  • Employee Training
  • Cleaning
  • Food Safety
  • Cash Register Operation
  • Product Knowledge
  • Safe Food Handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Long John Silver's
10.2021 - 05.2022

Beverage Server

Kickapoo Lucky Eagle Casino Hotel
05.2021 - 09.2021

Shift Leader

Dairy Queen
10.2019 - 03.2021

Team Member

Little Caesars Pizza
03.2019 - 09.2019

High School Diploma -

Eagle Pass High School

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Valeria Gutierrez