VALERIA GUTIERREZ
Altamonte Springs
Summary
Fast-paced team member with 4+ years of customer service and retail experience. A fluent speaker in both english and spanish, ensuring exceptional communication skills. Critical thinking skills and a natural strive to excel at any given task.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Cashier
Publix Super Market
Boca Raton
05.2024 - 01.2025
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about promotions to increase sales.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Cast member
Walt Disney World
Orlando
03.2022 - 11.2023
- Prepared foods and beverages.
- Guided guests around the park.
- Created a heart warming experience for families.
- Cleaned the kitchen, machines, and grills.
- Prepared desserts and smoothies.
- Kept a bright attitude to provide a magical experience for guests.
Receptionist
Pyure Salon
Coconut Creek
03.2021 - 09.2021
- Greeted incoming guests and directed individuals to correct meeting spaces.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Scheduled appointments and documented updates in scheduling software.
- Answered questions regarding company pricing and policies.
- Boosted office efficiency, delivering first-rate administrative support to all staff.
- Updated databases with latest project, financial and customer information.
- Greeted people upon arrival and provided directions to specific destinations.
- Operated telephone switchboard, providing information, taking messages and scheduling appointments.
Team Member
Chill-N Nitrogen Ice Cream
Coral Springs
01.2020 - 03.2020
- Helped keep team efficient with well-stocked supplies and ingredients.
- Prepared ice cream and milkshakes.
- Kept store organized and clean by sweeping, mopping, dusting, etc.
- Worked on the register and took orders.
- Trained new members.
- Boosted team efficiency by learning all roles and rotating through positions.
Associate
Panera Bread
Coral Springs
12.2017 - 03.2018
- Restocked beverages and coffee, as well as other condiments.
- Cleaned the bathrooms and the dining area.
- Satisfied customers by offering any other assistance that may be required based on product knowledge and good understanding of company procedures.
- Prepared salads and sandwiches.
- Maintained an organized work environment and followed specific guidelines and rules as instructed.
- Resolved team and customer issues, using communication skills and problem-solving abilities.
Education
AA - Psychology major
Florida Atlantic University
Orlando, FL 03.2019 - 01.2026
Skills
- Effective communication
- Bilingual
- Time management
- Scheduling appointments
- Payment processing
- Cash register systems
Timeline
Cashier
Publix Super Market
05.2024 - 01.2025
Cast member
Walt Disney World
03.2022 - 11.2023
Receptionist
Pyure Salon
03.2021 - 09.2021
Team Member
Chill-N Nitrogen Ice Cream
01.2020 - 03.2020
AA - Psychology major
Florida Atlantic University
03.2019 - 01.2026
Associate
Panera Bread
12.2017 - 03.2018