Valeria Hernández
Mission,TX
Summary
Customer Service Representative skilled in building strong client relationships and enhancing customer satisfaction. Collaborative team player with a positive attitude, committed to driving company success through effective communication and partnership development.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Assistant Manager
Kids Wonderland LCC
McAllen, Texas
04.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Managed administrative tasks, including record-keeping and reporting requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented safety protocols to maintain a secure environment for children.
- Maintained up-to-date knowledge of company products and services.
Laboratory Technician
Dr. Juan Aguilera Las Milpas Clinic
Pharr, Texas
06.2022 - 04.2024
- Prepared and analyzed clinical samples for accurate diagnostic results.
- Conducted quality control tests to verify accuracy of results and procedures.
- Operated laboratory equipment to ensure proper functioning and safety standards.
- Documented test results and maintained detailed laboratory records for compliance.
- Collaborated with healthcare professionals to support patient diagnosis and treatment.
Lab Technician
Dr. Juan Aguilera Children’s Day and Night Clinic
Pharr, Texas
11.2021 - 06.2022
- Conducted laboratory tests on pediatric samples to support accurate diagnosis.
- Operated and maintained laboratory equipment ensuring proper functionality.
- Prepared specimens for analysis following strict safety protocols.
- Documented test results meticulously in electronic health records for easy access.
Secretary
Quality Medical Supply
Pharr, Texas
01.2018 - 06.2022
- Coordinated communication between healthcare providers and supply chain teams.
- Maintained accurate inventory records for medical supplies and equipment.
- Assisted in processing purchase orders and tracking shipments efficiently.
- Organized files and documents to ensure easy access to information.
Cashier/Birthday Party Host
Altitude Trampoline Park
McAllen, Texas
05.2016 - 01.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Ensured cleanliness and organization of checkout area to create a welcoming environment.
- Greeted guests and welcomed them to the birthday party.
- Served food and beverages during events, enhancing guest experience and satisfaction.
- Set up decorations, balloons, and materials for celebration, contributing to a festive atmosphere.
Customer Service Representative
Altitude Trampoline Park Spring-Klein
McAllen, Texas
01.2016 - 01.2018
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier/Birthday Party Host
The Zone Action Park
McAllen, Texas
01.2014 - 12.2015
- Delivered friendly customer service, addressing inquiries to enhance guest experience.
- Processed customer transactions efficiently and accurately.
- Welcomed guests at the entrance of the birthday party. and welcomed them to the birthday party.
- Arranged and displayed decorations for the celebration venue, balloons, and other materials for the celebration.
- Provided food, beverages, and cake for all attendees.
Education
Phlebotomy -
New Start School
McAllen, TX09-2021
High School Diploma -
Palmview High School
Mission, TX06-2015
Skills
- Staff training
- Safety training implementation
- Onboarding new hires
- Record keeping
- Workflow optimization
- Team leadership
- Conflict resolution
- Communication management
- Multitasking
- Customer satisfaction
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Kids Wonderland LCC
04.2024 - Current
Laboratory Technician
Dr. Juan Aguilera Las Milpas Clinic
06.2022 - 04.2024
Lab Technician
Dr. Juan Aguilera Children’s Day and Night Clinic
11.2021 - 06.2022
Secretary
Quality Medical Supply
01.2018 - 06.2022
Cashier/Birthday Party Host
Altitude Trampoline Park
05.2016 - 01.2018
Customer Service Representative
Altitude Trampoline Park Spring-Klein
01.2016 - 01.2018
Cashier/Birthday Party Host
The Zone Action Park
01.2014 - 12.2015
Phlebotomy -
New Start School
High School Diploma -
Palmview High School