Valeria Leon
Beaumont,TX
Summary
Customer service sales representative focused on delivering positive customer experiences and consistent sales results.
Overview
10
10
years of professional experience
Work History
Work-From-Home
Golden Construction
Beaumont
03.2022 - Current
- Managed high-volume incoming calls, ensuring prompt customer service and issue resolution
- Customer issue resolution
- Performed outbound calling to follow up on leads
- Executed multitasking to prioritize and complete multiple tasks efficiently within set deadlines
- Utilized CRM software to accurately track and document customer interactions for improved service
- Executed data entry tasks to maintain updated records
- Completed day-to-day duties accurately and efficiently.
- Bilingual : English & Spanish
- Call center operations
LICENSE INSURANCE AGENT
LA INSURANCE AGENCY
Beaumont, USA
12.2019 - 05.2026
- Prospecting skills.
- Achieved sales goals through targeted prospecting and effective follow-up strategies.
- Organizational skills.
- Responded to incoming calls, assisting customers with their questions and concerns.
- Made outbound calls to follow up with leads and nurture customer relationships.
- Executed data entry work to ensure timely updating of records and information.
- Delivered customer service by resolving complaints and assisting clients with their needs.
- Generated and followed up on leads to enhance client acquisition and retention.
- Applied bilingual abilities in English and Spanish to enhance communication with clients.
MANAGER / SALES LEAD
Cricket Wireless Authorized Retailer
Beaumont, USA
06.2016 - 12.2019
- Executed retail clerk responsibilities in high-end sales outlet, managing customer service, POS transactions, and inventory.
- Maintained high-level product knowledge. Received 95% positive marks for conveying product features and benefits, as reported in customer surveys.
- Cultivated customer loyalty by developing strong relationships with clients.
- Skills
- Customer Service
- Sales
- Inventory Management
- Time Management
- Cash handling & Money Processing
Education
High School Diploma -
Solid Rock Christian Academy
Beaumont, TXSkills
- Insurance sales expertise
- Insurance product expertise
- Insurance sales strategy
- Quotes and sales
- Sales
- Prospecting skills
- Client service
- Customer service
- Customer follow-up management
- Inbound & outbound calls
- Meeting sales goals
- Goal orientation
- Time management
- Organizational skills
- Data analysis
- Motivation for sales
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Work-From-Home
Golden Construction
03.2022 - Current
LICENSE INSURANCE AGENT
LA INSURANCE AGENCY
12.2019 - 05.2026
MANAGER / SALES LEAD
Cricket Wireless Authorized Retailer
06.2016 - 12.2019
High School Diploma -
Solid Rock Christian Academy