Valeria Lerma
Dallas
Summary
Dynamic professional with a solid foundation in communication and adaptability, eager to embrace new challenges and opportunities for growth. Committed to delivering exceptional customer service, with a proven ability to quickly acquire industry knowledge and apply it effectively. Personable and upbeat, consistently fostering positive interactions through strong interpersonal skills and a proactive attitude. Prepared to contribute to team success while enhancing customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Shevet Cafe
09.2025 - 04.2026
- Delivered consistent customer service in fast-paced hospitality environments
- Assisted with training, restocking, and daily operational support
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
Field Operations Assistant
Malkaglobal
08.2024 - 07.2025
- Coordinated daily communication between management and field technicians to support efficient operations
- Dispatched daily job assignments and monitored service status to meet deadlines and quality standards
- Ordered, tracked, and managed parts and equipment inventory to prevent operational delays
- Prepared weekly financial balances and processed payroll for technicians and subcontractors
- Supported workflow optimization and customer satisfaction through proactive issue resolution
Shift Leader
Smoothie King
02.2023 - 06.2024
- Directed store operations on a daily basis, focusing on maintaining exceptional service quality and maximizing profitability.
- Addressed customer concerns while mentoring team members and onboarding new staff to maintain service excellence.
- Executed nightly account closures and verified POS system transactions to safeguard cash flow and ensure precise financial reporting.
- Implemented promotional campaigns to increase sales and customer engagement.
Education
High School Diploma -
South Texas Medical Professions
Olmito, TX05-2024
BBA - Hospitality Administration And Management
University of North Texas At Dallas
Dallas, TX05-2028
Skills
- Strategic issue analysis
- Customer service commitment
- Effective team leadership
- Friendly and outgoing
- Proficient in organization techniques
Certification
- CET – EKG Technician
- First Aid & CPR Certified
- Microsoft Office Specialist
Languages
English – Fluent
Spanish – Fluent
Timeline
Barista
Shevet Cafe
09.2025 - 04.2026
Field Operations Assistant
Malkaglobal
08.2024 - 07.2025
Shift Leader
Smoothie King
02.2023 - 06.2024
High School Diploma -
South Texas Medical Professions
BBA - Hospitality Administration And Management
University of North Texas At Dallas