Valeria Lopez
Fort Worth
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Commercial Dehydrators
Alvarado
08.2021 - 05.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
- Developed relationships with carriers to negotiate rates and obtain capacity when necessary.
- Inspected incoming shipments for accuracy against purchase orders prior to acceptance.
Store Manager
Amax Insurance
Fort Worth
01.2019 - 10.2020
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Waiter
Mexican Inn Cafe
Fort Worth
12.2016 - 01.2019
- Greeted customers, provided menus and answered questions about menu items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Skills
- Customer service
- Punctuality and reliability
- Adaptive team player
- Quality control
- Adaptability and flexibility
- Warehouse organization
- Attention to detail
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Commercial Dehydrators
08.2021 - 05.2025
Store Manager
Amax Insurance
01.2019 - 10.2020
Restaurant Waiter
Mexican Inn Cafe
12.2016 - 01.2019