Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
VALERIA LOPEZ

VALERIA LOPEZ

Houston

Summary

I am seeking a career opportunity where I can leverage my expertise and capabilities to contribute to the growth and success of a dynamic organization, while furthering my own professional development. With a proven track record in both warehouse and office environments, I am well-equipped to make significant contributions as a valued member of any team.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

Employment & Training Centers, Inc.
Houston
10.2024 - Current
  • Handled 70+ daily inbound bilingual calls while navigating multiple software systems simultaneously.
  • Maintained performance metrics for call times, accuracy and quality assurance standards.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns with empathy and de-escalated calls.

Passenger Service Agent/Baggage Service Agent

Air Canada/Swissport
Houston
09.2023 - 05.2024
  • Provided day to day exemplary check-in and boarding services to 100+ passengers per flight.
  • Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
  • Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Airline Services Operator

Aeromexico/Swissport
Houston
05.2021 - 08.2023
  • Promptly coordinated with ground staff, service handlers, and technical maintenance and crew members per flight to achieve on time flight turn around time.
  • Handled 20+ phone calls to ensure all providers arrived promptly and achieve maintenance, catering and fueling safety standards.
  • Demonstrated quick thinking and adaptability in handling unexpected situations such as flight cancellations or rebooking issues.
  • Assisted in administrative duties such as filing, data entry, and inventory management to support overall operational efficiency.
  • Participated in ongoing training programs to continuously improve knowledge of airline policies, procedures, products, and services offered.

Education

High School Diploma -

Stephen F Austin High School
Houston, TX
05-2014

Skills

  • Technical troubleshooting & issue resolution
  • System navigating
  • Data entry and database management
  • Multitasking
  • Bilingual Support
  • Operations Monitoring
  • Teamwork and Collaboration

References

Available upon request

Languages

  • Spanish
  • English, Professional Level
  • Spanish, Professional Level

Timeline

Call Center Customer Service Representative

Employment & Training Centers, Inc.
10.2024 - Current

Passenger Service Agent/Baggage Service Agent

Air Canada/Swissport
09.2023 - 05.2024

Airline Services Operator

Aeromexico/Swissport
05.2021 - 08.2023

High School Diploma -

Stephen F Austin High School
VALERIA LOPEZ