Valeria Lopez
Laredo,TX
Summary
Detail-oriented professional with experience in high-pressure environments. Proven ability to manage multiple tasks efficiently, demonstrating reliability and leadership. Ready to leverage customer service expertise to enhance operational effectiveness and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Laredo, TX
01.2021 - Current
- Provide direct customer service by accurately selecting and fulfilling online orders in a fast-paced environment
- Communicate with customers to resolve issues such as substitutions, missing items, and special requests
- Handle high-pressure situations while maintaining professionalism and attention to detail
- Ensure accuracy and efficiency when managing multiple orders under strict time constraints
- Demonstrate reliability, punctuality, and accountability in daily operations
- Work as part of a team to meet performance goals and maintain workflow
- Follow company policies and procedures while maintaining a high level of service
Youth Development Professional
Boys and Girls Club Of Laredo
Laredo, TX
07.2023 - 02.2024
- Supervised and mentored youth in a structured environment, ensuring safety and positive behavior
- Built strong relationships with children from diverse backgrounds through communication and trust
- Managed group activities while maintaining order and enforcing rules
- De-escalated conflicts between youth using calm communication and problem-solving techniques
- Promoted a safe, respectful, and inclusive environment
- Assisted in planning educational and recreational programs
- Demonstrated leadership, patience, and accountability in daily responsibilities
Education
Homeland Security Studies -
Laredo Community College
Laredo, TX05-2026
Skills
- Customer service
- Attention to detail
- Planning and organization
- Quick decision-making
Accomplishments
- Selected as Personal Shopper of the Month at H-E-B for consistently exceeding performance expectations, maintaining high order accuracy, and delivering excellent customer service in a fast-paced environment
- Recognized for strong work ethic, reliability, and ability to handle high-pressure situations while maintaining professionalism
- Demonstrated leadership and responsibility while working as a Youth Development Professional, successfully managing groups of youth and maintaining a safe, structured environment
- Developed strong communication and conflict resolution skills by working with individuals from diverse backgrounds
- Committed to ongoing personal development through studies in Homeland Security Studies
Languages
Spanish
Professional Working
Timeline
Youth Development Professional
Boys and Girls Club Of Laredo
07.2023 - 02.2024
Personal Shopper
HEB Grocery Store
01.2021 - Current
Homeland Security Studies -
Laredo Community College