Valeria Menjivar
Miami
Summary
Dynamic professional focused on enhancing client satisfaction through assertive communication and effective problem-solving skills. Proficient in task delegation and community management, utilizing Microsoft Office to optimize operations and drive efficiency. Committed to fostering a supportive team environment while aligning customer care initiatives with organizational goals to elevate service quality. Demonstrated expertise in team leadership, planning, and training empowers employees to manage daily functions independently and exceed customer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER EXPERIENCE MANAGER
Azenco US Corp
08.2025 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
CUSTOMER CARE REPRESENTATIVE
Azenco Us Corp
02.2024 - 08.2025
- Lead team to enhance satisfaction, improving service quality through data-driven strategies.
- Guide team for professional growth, maintaining high service standards.
- Align customer care with company goals, ensuring seamless communication.
- Drive strategies for measurable improvements in service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
OFFICE MANAGER
Azenco US Corp
10.2022 - Current
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
- Supervised front office activities expertly, reception, and mail management.
- Evaluated and reviewed office procedures to improve efficiency. Streamlined office operations, enhancing efficiency in supply management, front office activities, and procedural improvements.
- Pioneered new approaches to office management, introducing digital tools and automated systems that revolutionized daily operations.
- Fostered a cohesive work environment, coordinating cross-functional teams to achieve organizational goals and enhance overall efficiency.
COMMUNICATIONS AND MARKETING DIRECTOR
Empaflex
02.2019 - 01.2020
- Selected and displayed goods at trade shows, fairs and exhibitions.
- Evaluated consumer behaviors and purchasing patterns to inform promotional campaigns.
- Recommended product modifications for environmental sustainability. Spearheaded innovative marketing strategies at trade shows, driving brand visibility and consumer engagement for Empaflex's product line.
Education
Bachelor's Degree - Marketing and Advertisement
Universidad Americana
01.2020
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Instituto Pedagogico La Salle
01.2015
MBA - Business
Florida International University
Miami, FL05-2027
Skills
- Assertive Communication
- Community Management
- Task delegation
- Problem-solving
- Microsoft Office
- Cross-functional collaboration
- Customer feedback management
- Staff management
- Salesforce CRM software
- Performance monitoring
Certification
- Certified Manger, Crestcom International Leadership Program - 2025
LANGUAGES
Spanish (Native)
English (Proficient)
Timeline
CUSTOMER EXPERIENCE MANAGER
Azenco US Corp
08.2025 - Current
CUSTOMER CARE REPRESENTATIVE
Azenco Us Corp
02.2024 - 08.2025
OFFICE MANAGER
Azenco US Corp
10.2022 - Current
COMMUNICATIONS AND MARKETING DIRECTOR
Empaflex
02.2019 - 01.2020
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Instituto Pedagogico La Salle
Bachelor's Degree - Marketing and Advertisement
Universidad Americana
MBA - Business
Florida International University