Valeria Mercado Santiago
Kissimmee,FL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
2
2
years of professional experience
Work History
Wheelchair Assistance
BAGS
Orlando, FL
03.2024 - Current
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
- Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
- Increased customer satisfaction by promptly addressing concerns and resolving issues related to wheelchair assistance.
Team Member
Dunkins
St. Cloud, FL
02.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Shift Leader Manager
Taco Bell
Kissimmee
07.2022 - 01.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
Associate of Applied Science - Medical Administration/ Office Management
Valencia College
Orlando, FL12.2025
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05.2022
Skills
- Customer service standards
- Employee Communications
- Exceptional Leadership Qualities
- Excellent active listener
- Bilingual in Spanish and English
- Creative solutions
Timeline
Wheelchair Assistance
BAGS
03.2024 - Current
Team Member
Dunkins
02.2024 - 03.2024
Shift Leader Manager
Taco Bell
07.2022 - 01.2024
Associate of Applied Science - Medical Administration/ Office Management
Valencia College
High School Diploma -
Tohopekaliga High School