SANDRA ELLIS
San Diego,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customers needs or complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
18
18
years of professional experience
Work History
Wheelchair Assistance
G2 Secure Staff
06.2024 - Current
- Ensured accessibility for all visitors by coordinating accommodations as needed, such as wheelchair assistance.
- Reduced boarding and deplaning times through efficient wheelchair assistance and prompt communication with airline staff.
- Continuously updated personal knowledge on relevant regulations, industry developments, and best practices related to providing wheelchair assistance services.
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
Customer Service Representative
Yanks Air Museum
10.2006 - 01.2010
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
Education
ASSOCIATE IN ARTS (A.A.) - LIBERAL ARTS
American Military University
Charles Town, WV03.2015
HIGH SCHOOL DIPLOMA -
Martin Luther King High School
Riverside, CA06.2006
Skills
- Customer Relations
- Account Management
- Microsoft Word
- Customer Service
- Computer Proficiency
- Coordination
- Staff Training
- Credit Card Payment Processing
- Money Handling Abilities
- Critical Thinking
- Prioritization
Timeline
Wheelchair Assistance
G2 Secure Staff
06.2024 - Current
Customer Service Representative
Yanks Air Museum
10.2006 - 01.2010
ASSOCIATE IN ARTS (A.A.) - LIBERAL ARTS
American Military University
HIGH SCHOOL DIPLOMA -
Martin Luther King High School
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