Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Palma-Buitrago

Lehigh Acres,FL

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

2
2
years of professional experience

Work History

Waitress

Q'hubo Cafe Restaurant
Miami, FL
06.2017 - 01.2019
  • Maintained accuracy while handling payments, stocking server areas, greeting customers, recommending specials, and communicating with kitchen staff.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Assisted in seating guests at tables or booths.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Cashier

Attavio's Fries at The Fair Expo
Miami, FL
03.2017 - 04.2017
  • Operated cash register, collected payments, provided accurate change, and completed daily recovery tasks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Host

Macita's Restaurant
Miami, FL
01.2017 - 02.2017
  • Greeted guests, gathered information, collaborated with front of house staff, cleaned and restocked counter areas, and supported management.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Took reservations over phone and in person.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Education

Associate of Arts - Accounting

Miami Dade College
Miami, FL
01-2023

High School Diploma -

Felix Varela Senior High School
Miami, FL
06-2017

Skills

  • Customer Service
  • High-volume dining
  • Menu memorization
  • Sales Techniques
  • Service prioritization
  • Relationship management
  • Price memorization
  • Table Bussing
  • Merchandise restocking
  • Payment processing
  • Cash counting machine operations
  • Ordering and stocking
  • Customer assistance
  • Cash management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Waitress

Q'hubo Cafe Restaurant
06.2017 - 01.2019

Cashier

Attavio's Fries at The Fair Expo
03.2017 - 04.2017

Host

Macita's Restaurant
01.2017 - 02.2017

Associate of Arts - Accounting

Miami Dade College

High School Diploma -

Felix Varela Senior High School

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Valeria Palma-Buitrago