Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Pratts

Chicago,IL

Overview

6
6
years of professional experience

Work History

Associate

Walmart
Chicago, IL
11.2023 - 10.2024
  • Handled returns and exchanges according to company policies.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Provided customer service support for inquiries, complaints, and returns.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Analyzed financial data to identify trends and areas for improvement.
  • Organized store by returning merchandise to proper areas and restocked displays.

Sweet Cakes Bakery

Server
Aibonito, Puerto Rico
04.2019 - 01.2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Monitored inventory levels of all products used in restaurants operations.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Set up tables in between patrons to reduce wait times.
  • Followed up on guest requests in a timely manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Carl Schurz High School
3601 N Milwaukee Ave , Chicago IL 60641
04-2023

Skills

  • Spanish Fluency
  • Catering Support
  • Facility Opening and Closing
  • Performance Improvement
  • Punctual and Dependable
  • Customer Service
  • Adaptability
  • Flexible and Adaptable
  • Decision-Making Skills
  • Written communication
  • Excellent communication
  • Basic math
  • Problem resolution
  • Multitasking Abilities
  • Task prioritization
  • Time management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Associate

Walmart
11.2023 - 10.2024

Sweet Cakes Bakery

Server
04.2019 - 01.2020

High School Diploma -

Carl Schurz High School

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Valeria Pratts