Valeria Pratts
Chicago,IL
Overview
6
6
years of professional experience
Work History
Associate
Walmart
Chicago, IL
11.2023 - 10.2024
- Handled returns and exchanges according to company policies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Provided customer service support for inquiries, complaints, and returns.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed financial data to identify trends and areas for improvement.
- Organized store by returning merchandise to proper areas and restocked displays.
Sweet Cakes Bakery
Server
Aibonito, Puerto Rico
04.2019 - 01.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Monitored inventory levels of all products used in restaurants operations.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Followed up on guest requests in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Carl Schurz High School
3601 N Milwaukee Ave , Chicago IL 6064104-2023
Skills
- Spanish Fluency
- Catering Support
- Facility Opening and Closing
- Performance Improvement
- Punctual and Dependable
- Customer Service
- Adaptability
- Flexible and Adaptable
- Decision-Making Skills
- Written communication
- Excellent communication
- Basic math
- Problem resolution
- Multitasking Abilities
- Task prioritization
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Associate
Walmart
11.2023 - 10.2024
Sweet Cakes Bakery
Server
04.2019 - 01.2020
High School Diploma -
Carl Schurz High School