Valeria Rios
Phoenix,AZ
Summary
Dynamic and results-oriented professional with proven expertise in customer service and cash handling, honed at Restaurante Mi Casa and La Carreta De Lilly. Excelled in team collaboration and complex problem-solving, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional multitasking and active listening skills, ensuring high-quality service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Restaurante Mi Casa
11.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashier
La Carreta De Lilly
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Nursing
Arizona State University
Phoenix, AZ05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Safe food handling
- Payment processing
- Complex Problem-solving
- Accurate money handling
- Active listening
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Restaurante Mi Casa
11.2022 - Current
Cashier
La Carreta De Lilly
01.2022 - 07.2022
Bachelor of Science - Nursing
Arizona State University
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