Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Inside Sales Team Lead
Rapid Turn Laser
Houston, TX
03.2022 - Current
Trained and coached new sales personnel on best practices, customer service, and account management.
Collaborated with other departments to ensure customer satisfaction was met consistently.
Created accurate and complete cost estimates for customers based on their specifications.
Coordinated with purchasing department on invoice approvals.
Maintained confidentiality of sensitive information entered into the system.
Performed data entry from paper documents, emails, and other sources into computer systems.
Negotiated contracts with customers regarding price, delivery terms, payment terms, and other conditions.
Developed accurate and detailed CAD drawings from sketches, specifications, and other data sources.
Managed shipping documents to ensure accuracy and compliance with applicable regulations.
Insurance Verification Specialist
Woodlands Primary Healthcare
The Woodlands, TX
03.2021 - 03.2022
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Front Desk Representative
Woodlands Primary Healthcare
The Woodlands, TX
09.2020 - 03.2021
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Lead Barista
Nordstrom
Houston, TX
09.2019 - 09.2020
Supervised and trained baristas to ensure adherence to company policies and procedures.
Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
Collaborated with management team to develop new strategies for increasing sales and profits.
Front Desk Representative
Goldfish West Houston
Houston, TX
03.2019 - 09.2019
Confirmed transactional data by verifying name and payment information
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Assisted with administrative tasks, including filing, answering phones and Scheduling Classes
Cashier Manager
Paulette La Maison
Puerto Ordaz, Venezuela
07.2016 - 12.2016
Supervised a staff in daily operations.
Recruited and trained new staff members and produced employee schedules.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Cashier Manager
Ultra Bikex
Puerto Ordaz, Bolivar , Venezuela
12.2014 - 06.2015
Assisted customers with store and product complaints.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Hospital Volunteer
World of smiles
Puerto Ordaz, Venezuela
09.2014 - 05.2015
Gifted handmade items to hospital patients and their families.
Sat with patients in need of companionship and emotional support.
Education
Certificate - Medical Billing And Coding
U.S Carreer Institute
Online
08.2022
Certificate - Bookkeeping
Intuit Academy
S115: ByCam Bending Software - Metal Manufacturing
Bystronic Inc
Hoffman Estates, IL
3 Semesters - Accounting
University of Los Andes
Venezuela
Skills
Bilingual spanish-english
Quickbooks
AutoDesk AutoCAD Software
Fusion 360
Fast learner
Multitasking
Adaptability
Hardworking
Timeline
Inside Sales Team Lead
Rapid Turn Laser
03.2022 - Current
Insurance Verification Specialist
Woodlands Primary Healthcare
03.2021 - 03.2022
Front Desk Representative
Woodlands Primary Healthcare
09.2020 - 03.2021
Lead Barista
Nordstrom
09.2019 - 09.2020
Front Desk Representative
Goldfish West Houston
03.2019 - 09.2019
Cashier Manager
Paulette La Maison
07.2016 - 12.2016
Cashier Manager
Ultra Bikex
12.2014 - 06.2015
Hospital Volunteer
World of smiles
09.2014 - 05.2015
Certificate - Medical Billing And Coding
U.S Carreer Institute
S115: ByCam Bending Software - Metal Manufacturing
Beauty Skin Care & Laser therapist at Advanced Laser Light / Laser and Skin Clinic, Princess StreetBeauty Skin Care & Laser therapist at Advanced Laser Light / Laser and Skin Clinic, Princess Street