Valeria Saya
New York,NY
Summary
Versatile professional with extensive experience as a Community Manager, skilled at fostering positive relationships and streamlining operations across various industries. Eager to apply proven skills and expertise in any organization. Committed to delivering exceptional value and fostering excellence while adeptly adapting to diverse environments and driving overall success.
Overview
9
9
years of professional experience
Work History
Community Manager
Regus Management Group LLC
01.2019 - 08.2023
- Proven ability to effectively manage day-to-day operations, ensuring tenant satisfaction and enhancing property value. Responsible for over 200 client relationships.
- Adept at reducing costs by 30% through strategic operations leadership.
- Led improvement in NPS performance by 30+ points, area generated inquiries by 30%
- Utilized a strong service-oriented approach to attain nearly 100% customer satisfaction and retention, while seamlessly coordinating logistics for clients. Cultivated a loyal customer base through personalized one-on-one interactions and dedicated customer care.
- Proficient in organizing and executing engaging community events, workshops, and networking opportunities, fostering tenant engagement and a vibrant community atmosphere.
- Recognized for achieving a 95% reduction in credits for incorrect charges through proactive invoice review.
- Experienced in overseeing maintenance and repairs, collaborating with vendors and contractors to uphold safety standards and property maintenance.
Community Associate
Regus Management Group LLC
08.2016 - 12.2018
- Achieved a 95% tenant satisfaction rate by providing exceptional customer service, promptly addressing inquiries and concerns.
- Increased operational efficiency by 40% through the implementation of streamlined procedures for preparing office spaces, facilitating move-in and move-out processes, and maintaining meeting rooms.
- Ensured 100% accuracy and organization in administrative tasks, resulting in timely completion of lease documentation, correspondence, and data entry.
- Improved tenant satisfaction levels by 30% through effective collaboration with property management teams.
- Enhanced communication efficiency by managing switchboard operations, handling an average of 250 calls per day from diverse internal and external stakeholders.
- Reduced operational costs by 15% through efficient management of accounts payable responsibilities, processing invoices, and coordinating vendor payments within budget constraints.
Sales Associate
Hudson Group
08.2014 - 08.2016
- Demonstrated exceptional interpersonal skills, resulting in a 25% increase in customer satisfaction scores due to effective engagement and personalized recommendations.
- Built and sustained a loyal customer base, contributing to a 20% increase in repeat business through outstanding service, follow-up, and tailored recommendations.
- Enhanced store aesthetics and customer experience by contributing to visual merchandising efforts, leading to a 30% increase in foot traffic and sales.
- Optimized inventory management processes, resulting in a 15% reduction in stock discrepancies through regular restocking and accurate stock checks.
- Collaborated with team members to achieve store objectives, resulting in a 10% improvement in overall store performance metrics.
- Successfully operated point-of-sale systems, maintaining a 99% accuracy rate in transaction processing and financial management.
Education
High School Diploma -
Newtown High School
Queens, NYBorough of Manhattan Community College
New York, NYSkills
- Customer Relationship Management
- Schedule Coordination
- MS Office Suite
- Multilingual Communication
- Daily Operations Management
- Administrative Leadership
- Financial Reporting
- Detail-oriented approach
- Client Confidentiality Adherence
- Teamwork and Collaboration
Awards
- Best Customer Service - x2
- Travelers Best Friend -Port Authority New York & New Jersey Airports
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Regus Management Group LLC
01.2019 - 08.2023
Community Associate
Regus Management Group LLC
08.2016 - 12.2018
Sales Associate
Hudson Group
08.2014 - 08.2016
High School Diploma -
Newtown High School
Borough of Manhattan Community College
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