Valeria Susa
Doral,FL
Summary
Throughout my life journey not only as an employee but as a co-owner of our own company, I have honed a multi-faceted skill set spanning teamwork, project development, customer service, sales, analysis and the creativity. Let me explain each of these strengths: I thrive in collaborative environments, valuing open communication and mutual respect. I am an expert in managing projects from inception to completion, using strategic planning, organization and attention to detail to ensure successful result. I am dedicated to providing exceptional service to customers, prioritizing their needs and ensuring a positive experience. I have a proven track record of exceeding sales goals through strategic prospecting, persuasive communication, and relationship building. I have skills in analyzing data and market trends to inform decision making and drive business growth. I approach challenges with a creative mindset, generating innovative ideas and solutions to drive innovation and competitiveness.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Aromas MedSpa
Doral, FL
09.2023 - 01.2025
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Exceeded sales targets consistently by employing strategic prospecting techniques and persuasive communication skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Boosted product sales by developing and implementing effective marketing strategies.
- Developed marketing strategies to increase visibility and patient base.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Hostess
The Doral Yard
Doral
01.2023 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Selling Manager
Latin Distributer
Doral, FL
06.2020 - 01.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Built relationships with customers and community to establish long-term business growth.
Receptionist
Latin Distributer LLC
Miami, Fl
01.2018 - 01.2020
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Exceeded sales targets consistently by employing strategic prospecting techniques and persuasive communication skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Boosted product sales by developing and implementing effective marketing strategies.
- Developed marketing strategies to increase visibility and patient base.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Education
BBA - Marketing Management And Research
Florida International University
Miami, FL07.2026
Ronald W. Reagan/Doral Senior High School
Doral, FL06.2022
Skills
- Product and Service Knowledge
- Performance Tracking and Evaluations
- Shrinkage Prevention
- Vendor Performance Monitoring
- Managing Multiple Priorities
- Directing Team Members
- Scheduling and Coordinating
- Sales Monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Aromas MedSpa
09.2023 - 01.2025
Hostess
The Doral Yard
01.2023 - 05.2023
Selling Manager
Latin Distributer
06.2020 - 01.2023
Receptionist
Latin Distributer LLC
01.2018 - 01.2020
BBA - Marketing Management And Research
Florida International University
Ronald W. Reagan/Doral Senior High School