Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Varela

Florence,AZ

Summary

Dynamic hospitality professional with extensive experience at Unos Tacos Y Birria, excelling in team leadership and high-quality client service. Proven ability to boost sales through effective upselling and maintain exceptional health standards. Bilingual in Spanish, adaptable, and committed to creating welcoming environments that enhance customer loyalty.

Overview

4
4
years of professional experience

Work History

Server Shift Leader

Unos Tacos Y Birria
11.2021 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained detailed records of daily sales transactions for accurate reporting purposes.
  • Bussed and reset tables to keep dining room and work areas clean.

Server and Bartender

Cali Tacos
06.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Served high customer volumes during special events, nights, and weekends.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Company Secretary

Varela's Team
01.2024 - 07.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Education

High School Diploma -

Mesquite High
Gilbert, AZ

Skills

  • High-quality client service
  • Advanced Spanish communication
  • Reservations management
  • Team leadership
  • Strong organizational skills
  • Cash handling
  • Food handling
  • Experienced in operating POS systems

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Company Secretary

Varela's Team
01.2024 - 07.2025

Server and Bartender

Cali Tacos
06.2023 - 12.2023

Server Shift Leader

Unos Tacos Y Birria
11.2021 - 05.2023

High School Diploma -

Mesquite High

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Valeria Varela