Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valeria Vasquez

Houston,TEXAS

Summary

Dynamic customer service professional with a proven track record at MOD Pizza, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and relationship building, I excel in high-pressure environments, leveraging technical support expertise to drive sales and ensure customer satisfaction. Committed to fostering positive interactions and team development.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MOD Pizza
Houston, TX
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Floor Associate

Ross Dress for Less
Houston, TX
10.2024 - 12.2024
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.

Education

GED -

C.E. King High School
Houston, TX
05-2024

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Team development
  • Prioritization
  • Staff training
  • Technical support
  • Sales closing
  • POS systems expert

Certification

Elanco Fundamentals of Animal Science Certification

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales Floor Associate

Ross Dress for Less
10.2024 - 12.2024

Customer Service Representative

MOD Pizza
06.2022 - Current

GED -

C.E. King High School