Valeria vasquez
Miami,FL
Summary
Dynamic professional with extensive experience in guest relations and customer service, notably at William Island POA. Proven ability to enhance satisfaction through effective complaint resolution and reservation management, contributing to a positive atmosphere. Skilled in cash handling and inventory management, consistently achieving operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
William Island POA
Aventura, Florida
03.2025 - Current
- Greeted and welcomed guests upon arrival, ensuring a friendly atmosphere.
- Handled guest complaints professionally, resolving issues to maintain satisfaction levels.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Active Sales and Customer Service
Empire Boutique
Miami, FL
09.2021 - 11.2024
- Conducted active sales, advising customers on products, which led to a 15% increase in monthly sales.
- Maintained and updated inventory, reducing losses due to unaccounted items by 10%.
- Responsible for all transactions at the register, accurately handling large volumes of cash.
Front Desk Receptionist
Address Comunicaciones
02.2020 - 05.2021
- Welcomed clients in a friendly and professional manner, addressing their inquiries and directing them efficiently.
- Coordinated and scheduled appointments to ensure a steady workflow in the office.
- Handled client payments, ensuring accuracy and satisfaction.
Education
High school diploma -
Hialeah Senior High School
Miami, FL12-2021
Skills
- Guest relations
- Reservation management
- Complaint resolution
- Cash handling
- Inventory management
- Customer service
- Appointment scheduling
Languages
- Spanish, Fluent
- English, Intermediate
References
References available upon request.
Timeline
Restaurant Hostess
William Island POA
03.2025 - Current
Active Sales and Customer Service
Empire Boutique
09.2021 - 11.2024
Front Desk Receptionist
Address Comunicaciones
02.2020 - 05.2021
High school diploma -
Hialeah Senior High School