Valeria Villahermosa Perez
Kennesaw,GA
Summary
Highly organized individual with a background in customer service across various roles. Skilled in prioritization, scheduling, and data management, ready to enhance client experiences and streamline operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Serenity Nails
Canton, GA
11.2024 - Current
- Greeted clients promptly, ensuring welcoming atmosphere and positive first impressions.
- Managed appointment scheduling efficiently, reducing client wait times and enhancing service flow.
- Processed payment transactions accurately, ensuring a smooth checkout experience for clients.
Crew Member
Wendy's
Puerto Rico
02.2021 - 10.2023
- Delivered exceptional customer service during high-volume periods, ensuring customer satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining food safety standards and quality control.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Internet Sales Consultant
Claro PR
Puerto Rico
02.2020 - 12.2020
- Developed comprehensive product knowledge to address customer inquiries and enhance sales performance.
- Executed targeted email marketing campaigns, resulting in increased lead generation and customer engagement.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
Breakfast Attendant
Hyatt
Austin, TX
08.2019 - 01.2020
- Prepared and presented breakfast items in accordance with Hyatt's quality standards.
- Managed daily inventory of food supplies to ensure freshness and availability.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Makeup Specialist
Emma's Beauty Academy
Puerto Rico05-2018
Certificate - Photography
College of Cinematography, Arts And Television
Puerto Rico05-2017
Certificate - Makeup Specialist
Emma's Beauty Academy
Puerto Rico05-2018
Skills
- Clear and concise communication
- Client service excellence
- Skilled in digital tools
- Strong organizational abilities
- Prioritization and scheduling
- Proficient in phone etiquette
- Detail-oriented data management
- Effective conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Serenity Nails
11.2024 - Current
Crew Member
Wendy's
02.2021 - 10.2023
Internet Sales Consultant
Claro PR
02.2020 - 12.2020
Breakfast Attendant
Hyatt
08.2019 - 01.2020
Makeup Specialist
Emma's Beauty Academy
Certificate - Photography
College of Cinematography, Arts And Television
Certificate - Makeup Specialist
Emma's Beauty Academy