Valeria Viruet
Orlando,FL
Summary
Driven and personable sales professional with a strong foundation in customer service, relationship building, and revenue generation. Experienced in fast-paced environments, with a proven track record of upselling, exceeding performance metrics, and building client loyalty. Backed by a degree in Integrated Business and passionate about consultative selling, client success, and exceeding targets. Highly adaptable, seeking to transition into a full-cycle sales role.
Overview
9
9
years of professional experience
Work History
Senior Server
Del Frisco's Restaurant Group Inc.
Orlando, FL
08.2021 - Current
- Provide high-touch, consultative service in a high-volume fine dining environment focused on guest satisfaction and revenue growth.
- Upsell premium wine, cocktails, and pairings based on guest preferences to consistently boost average ticket size.
- Serve as lead for private events (20–100 guests), managing high-revenue functions with $30K+ minimums.
- Coordinate with kitchen, bar, and support staff to ensure flawless event execution and guest satisfaction.
- Act as main point of contact for hosts, building rapport and driving future business.
- Recognized for professionalism, adaptability, and performance under pressure.
Lead Server
P.F. Chang's Bistro
Winter Park, FL
02.2020 - 08.2021
- Engaged new and returning guests through personalized recommendations, increasing high-margin sales through effective upselling techniques.
- Delivered fast, accurate, and consultative service during high-volume shifts while managing multiple tables and maintaining attention to detail.
- Consistently exceeded team performance goals related to customer satisfaction and repeat business metrics.
Lead Server
Olive Garden
Port Saint Lucie, FL / Orlando, FL
05.2016 - 01.2020
- Provided warm, guest-focused service in a high-volume setting, proactively identifying opportunities to enhance the dining experience.
- Drove increased revenue by recommending menu pairings and upselling high-margin items.
- Adapted quickly to fast-paced shifts while ensuring clear communication between guests, kitchen staff, and team members.
Education
Bachelor of Science - Integrated Business
University of Central Florida
Orlando, FL12.2021
Associate of Arts - Business Administration
Indian River State College
Saint Lucie West, FL05.2018
Skills
- Relationship Building & Client Retention
- Upselling & Consultative Client Engagement
- Objection Handling & Creative Problem Solving
- Goal-Oriented in Fast-Paced, Metric-Driven Environments
- CRM Familiarity & Tech Adaptability
- Skilled at Anticipating, Identifying, and Fulfilling Client Needs
- Strong Interpersonal Skills Across Clients, Managers & Cross-Functional Teams
- High Emotional Intelligence, Enthusiasm & Coachability
- Bilingual Communication – Fluent in English & Spanish
- Service-Driven with a Sales Mindset
Timeline
Senior Server
Del Frisco's Restaurant Group Inc.
08.2021 - Current
Lead Server
P.F. Chang's Bistro
02.2020 - 08.2021
Lead Server
Olive Garden
05.2016 - 01.2020
Bachelor of Science - Integrated Business
University of Central Florida
Associate of Arts - Business Administration
Indian River State College