Valeria Williams
Riverview
Summary
Customer service specialist known for elevating customer satisfaction and loyalty through proactive engagement and effective issue resolution. Successfully streamlined communication processes to ensure timely responses to inquiries, enhancing overall service delivery. Focused on creating positive experiences that drive repeat business and brand loyalty.
Overview
16
16
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Bradon
10.2021 - Current
- Planned and cased mail delivery sequence, optimizing organization for efficient distribution on assigned routes.
- Collected and sorted mail accurately, enabling dependable distribution into mailboxes and post office boxes.
- Transported packages and mail pieces using designated vehicles, ensuring safe and timely delivery.
Ambassador
Amazon
Ruskin
05.2018 - 10.2021
- Welcomed guests and facilitated engaging interactions, fostering hospitality and strengthening customer loyalty through effective service recovery.
- Enhanced customer satisfaction by being approachable and proactively addressing client needs.
- Ensured team compliance with company standards and protocols, supporting seamless service delivery.
Data Entry Assistant
Tax Resource Center
Miami
01.2017 - 06.2019
- Maintained efficient filing system, ensuring accuracy and organization in data entry process, which facilitated quick retrieval of information.
- Enhanced database integrity by scanning and storing documents, preserving critical organizational information for future access.
- Streamlined document management by organizing forms, preparing correspondence, and generating reports, improving overall workflow efficiency.
Customer Service Representative
T-Mobile
Miami
11.2010 - 10.2017
- Resolved customer inquiries and suggestions, leading to consistently high satisfaction ratings.
- Ensured prompt responses to incoming calls, enhancing service efficiency and customer experience.
- Facilitated issue escalation, ensuring timely supervisor intervention for critical concerns.
Education
Associate of Applied Science - Nursing
Keiser University
Tampa, FL06-2024
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06-2010
Skills
- Parcel tracking
- Requirements analysis
- Needs assessment
- Systems evaluation
- Inquiry handling
- Microsoft Office proficiency
- Problem solving
- Attention to detail
- Time management skills
- Effective communication
- Verbal skills
- Writing skills
- Active listening
- Interpersonal skills
Timeline
City Carrier Assistant
United States Post Office
10.2021 - Current
Ambassador
Amazon
05.2018 - 10.2021
Data Entry Assistant
Tax Resource Center
01.2017 - 06.2019
Customer Service Representative
T-Mobile
11.2010 - 10.2017
Associate of Applied Science - Nursing
Keiser University
High School Diploma -
Miami Carol City Senior High School