Valeria Alejandra Mercado Santiago
Kissimmee,FL
Summary
Dynamic professional with exceptional leadership qualities and bilingual proficiency in Spanish and English. Proven track record at Taco Bell in enhancing financial accuracy and fostering customer loyalty. Adept at training teams and implementing process improvements, ensuring high standards of service and operational efficiency. Strong active listening skills complement technical expertise in dispatch systems.
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell
06.2022 - 01.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Team Member
Dunkins Donuts
02.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Wheelchair Agent
Bags Inc.
03.2024 - 08.2024
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
- Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
- Increased customer satisfaction by promptly addressing concerns and resolving issues related to wheelchair assistance.
Central Dispatcher
Bags Inc.
08.2024 - 01.2025
- Managing the Avtech system for the wheelchair agents. Either sending them the flights to assist the passenger at different gates and ticket counter.
- Communicating with every wheelchair agents in order to avoid any issues.
Dispatcher
Bags Inc.
01.2025 - 07.2025
- Assist special need passenger with offering the wheelchair assistance.
- Manage Avtech our online program to send out flights to our agents in where to go to assist passengers.
- Making sure all employees are checked in with their assignments.
- Helping more than assign airline I currently have United but help out American, Breeze, and Frontier.
Supervisor
Bags Inc.
07.2025 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient packaging procedures and equipment use.
- Implemented process improvements, resulting in enhanced workflow efficiency and reduced errors.
- Monitored inventory levels, coordinating timely replenishment to prevent production delays.
Education
High School Diploma -
Tohopekaliga High School
Kissimmee, FL05.2022
Associate of Science - Medical Front Office And Administrative Office Man
Valencia College
Kissimmee, FLSkills
- Customer service standards
- Exceptional leadership qualities
- Bilingual in Spanish and English
- Teamwork and Collaboration
- Excellent active listener
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Bags Inc.
07.2025 - Current
Dispatcher
Bags Inc.
01.2025 - 07.2025
Central Dispatcher
Bags Inc.
08.2024 - 01.2025
Wheelchair Agent
Bags Inc.
03.2024 - 08.2024
Team Member
Dunkins Donuts
02.2024 - 03.2024
Shift Leader
Taco Bell
06.2022 - 01.2024
High School Diploma -
Tohopekaliga High School
Associate of Science - Medical Front Office And Administrative Office Man
Valencia College