Valerie Acosta
Lovington,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Bj Pipe and Supply. Skilled in customer service and efficient multitasking, I excel in fast-paced environments, ensuring high-quality service and operational efficiency. Demonstrated ability to train peers and foster strong customer relationships, significantly contributing to business success.
Overview
6
6
years of professional experience
Work History
Front Counter Worker
Bj Pipe and Supply
2023.04 - Current
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Assisted management with scheduling adjustments to optimize staff coverage during busy periods.
- Maintained a clean and organized work area, ensuring a welcoming environment for customers.
- Utilized point-of-sale system efficiently for processing orders, applying discounts or promotions when applicable.
- Assisted in training new hires to uphold company standards and deliver exceptional customer service.
- Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
- Supported colleagues during peak hours, multitasking effectively to manage workload demands.
- Handled phone orders efficiently, ensuring accuracy and timely delivery or pick-up arrangements.
Merchandiser
L&F Distributors
2020.02 - 2023.04
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Delivery Driver
Aaron’s
2018.06 - 2022.01
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Associate of Arts -
New Mexico Junior College
Hobbs 05.2018
High School Diploma -
Lovington High School
Lovington 05.2015
Skills
- Maintaining records
- Menu familiarity
- Excellent work ethic
- Cleaning and organization
- Quick Learner
- Customer Service
- Team Player
- Customer Assistance
- Efficient multitasking
- Effective Communication
- Cash Handling
- Product Knowledge
Timeline
Front Counter Worker
Bj Pipe and Supply
2023.04 - Current
Merchandiser
L&F Distributors
2020.02 - 2023.04
Delivery Driver
Aaron’s
2018.06 - 2022.01
Associate of Arts -
New Mexico Junior College
High School Diploma -
Lovington High School
Similar Profiles
Jonathan RaulstonJonathan Raulston
Manager at BJ Plumbing Supply Co.Manager at BJ Plumbing Supply Co.
Sara DugganSara Duggan
Inside Sales Manager at Independent Pipe & SupplyInside Sales Manager at Independent Pipe & Supply
Cody DeilyCody Deily
Lead Supervisor, Production and Receiving at Tioga Pipe SupplyLead Supervisor, Production and Receiving at Tioga Pipe Supply