VALERIE ACOSTA
South Ozone Park
Summary
Customer-focused hospitality professional with experience as a Server and Host in fast-paced restaurant environments. Skilled at providing attentive guest service, managing reservations, and ensuring efficient dining experiences. Bilingual in English and Spanish with strong multitasking and communication skills.
Overview
5
5
years of professional experience
Work History
Server
Oscar Wilde
Manhattan
09.2025 - Current
- Delivered attentive table service while managing multiple tables during busy shifts to enhance guest experience
- Took accurate food and beverage orders, ensuring timely meal delivery to maintain customer satisfaction
- Maintain knowledge of menu items, daily specials, and beverage pairings to make personalized recommendations
- Collaborated with kitchen and bar staff to streamline service and uphold high standards of guest satisfaction
- Process guest payments using POS systems and handle cash and card transactions accurately
Hostess
Oscar Wilde
Manhattan
05.2025 - Current
- Greet and welcome guests, delivering friendly and professional customer service to enhance their dining experience
- Escorted guests to tables and presented menus, facilitating a seamless dining experience
- Manage reservations and walk-in seating using a reservation system to maintain efficient table flow
- Answer phone calls, book reservations, and provide information about menu items and restaurant policies
- Assisted with opening and closing duties, organizing host stand and maintaining cleanliness for optimal guest satisfaction
Stock & Sales Associate / Visual Merchandiser
Foot Locker
Queens
12.2023 - 06.2024
- Designed and executed in-store displays to enhance customer engagement and visual appeal.
- Facilitated customer satisfaction through product knowledge and personalized assistance in selecting footwear and apparel.
- Verified incoming shipments for accurate inventory by scanning boxes and cross-referencing lists for over 500 items, ensuring correct sizes, shoes, and apparel.
Receptionist
Medical Solutions
Manhattan
07.2021 - 09.2022
- Delivered excellent customer service by efficiently scheduling appointments, addressing inquiries, managing incoming calls, and directing calls to appropriate departments.
- Managed front desk operations by greeting visitors, organizing files for new clients, and maintaining an orderly reception area to create a welcoming environment.
- Facilitated communication for patients and doctors by providing translation services, helping patients articulate their medical needs and questions.
Education
-
University Of Mount Saint Vincent
Bronx, NY05-2028
-
Hillside Arts And Letters Academy
Queens, NY06-2024
Skills
- Strong Customer Service
- POS Systems & Cash Handling
- Multitasking in Fast-Paced Environments
- Adapts under pressure
- Bilingual: English & Spanish
Timeline
Server
Oscar Wilde
09.2025 - Current
Hostess
Oscar Wilde
05.2025 - Current
Stock & Sales Associate / Visual Merchandiser
Foot Locker
12.2023 - 06.2024
Receptionist
Medical Solutions
07.2021 - 09.2022
-
University Of Mount Saint Vincent
-
Hillside Arts And Letters Academy