Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Valerie Arellano

Jacksonville,FL

Summary

Dynamic Human Resources professional with a proven ability to drive positive change and enhance organizational efficiency. Expertise in employee relations, talent management, and strategic planning, complemented by a strong focus on fostering team collaboration and delivering measurable results. Skilled in adapting to evolving business needs while excelling in conflict resolution, policy development, and workforce planning. A reliable and flexible problem-solver committed to creating a productive work environment that supports individual and organizational growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Semi Retired HR Consultant

Confidential Clients
01.2023 - Current
  • Developed HR policies and procedures to enhance organizational effectiveness.
  • Led talent acquisition initiatives, streamlining recruitment processes and improving candidate experience.
  • Advised leadership on compliance with labor laws and regulations, mitigating legal risks.

Director Human Resources

Rapid Response Technologies
04.2013 - 02.2022
  • Partnered with executive team to develop and execute the HR strategies to support a high growth business plan. Analyzed priorities and translated into an HR agenda and executed a business strategy that built organizational capability, behaviors, structures and process. Assessed human capital needs in such areas as talent management, employee relations, compensation, career and leadership development and determined the appropriate solutions.
  • Senior HR executive hiring and overseeing a team of HR professionals in staffing, recruiting, benefits, payroll, training, leadership development, employee relations and legal compliance. Developed strong relationships with senior management, hiring managers and HR Business Partners to enable systematic decision making across the team.
  • Leveraged expertise on talent acquisition and recruitment processes, and team development to increase headcount by 200 employees during a period of fast and high growth across the state.
  • Coached senior managers on encouraging and monitoring employee development, performance, and retention. Using improved performance management tools that connected business planning and organizational targets to employee goal setting and results measurement we increased retention by 7%.
  • Designed and implemented a comprehensive salary and wage review to address inconsistent pay practices, recruitment and retention barriers. Created and implemented compensation plans for operations, sales, and support staff.
  • Designed and implemented process changes within the organization, focusing on reporting structure, communication, performance management, policy and procedure development, employee relations and employee satisfaction.
  • Created and implemented a new safety program to include manuals, policies, and comprehensive training which resulted in a reduction of workplace accidents by 25%.
  • Sourced and implemented a new payroll and HRIS package, resulting in better reporting, more employee friendly on-boarding and more efficient data processing. Restructured hourly employee login process which resulted in a reduction of overtime costs and a savings of over 100k the first year.

Director Human Resources

Interactive Response Technologies
08.2000 - 04.2013
  • Joined the company as a recruiter and through mentoring by the Executive VP of HR quickly rose though the ranks. Sharp business acumen and experienced in managing broad scope of HR Operations from coordinating Employee Development programs, administrating benefits programs to implementing information/data systems and preparing training programs. Provided consultative services to management regarding federal, state and policy compliance.
  • Designed and implemented HR processes and programs to support high growth operation which grew from 1 domestic call center with 70 employees to 5 domestic centers in several states with 2500 employees and 2 centers in the Philippines with 1000 employees. Also provided HR support to software development company acquired by same owner.
  • Successfully completed HR due diligence and implemented change management strategies for business mergers, acquisitions and company reorganization.
  • Oversaw compensation structure for all employees and helped structure performance reviews oriented around the various levels.
  • Proactively prevented litigation cases through development of consistent use of positive human resources policies and procedures, sound performance management practices and proactive management training programs.
  • Implemented management and compliance training. Management and department heads were trained on coaching and counseling, performance management and effective interviewing techniques using best practices, conducting workshops and one on one coaching sessions. Retention improved by 5%, managers were more confident and employee survey results highlighted improved employee satisfaction.

HR Manager

Interactive Response Technologies
01.1998 - 01.2000
  • Managed employee relations, benefits, training, compensation and reporting.

Recruiter

Interactive Response Technologies
01.1997 - 01.1998
  • Involved with recruitment, on-boarding and creating job descriptions.

Education

Associate of Arts - Business Administration

Florida Atlantic University
Boca Raton, FL

Skills

  • HR Best Practices
  • M&A Change Management
  • Leadership Development
  • HR Analytics
  • Compensation & Benefits
  • Employee Relations
  • Staff Coaching & Mentoring
  • HR Policy & Process System Design
  • Workforce Planning
  • Company Wide Consensus Builder
  • Organizational Development
  • Talent Acquisition
  • Employee Engagement & Communication Strategies
  • Conflict Resolution
  • Regulatory Compliance
  • Proficient with All MS Applications
  • PEO Integration
  • HRIS Selection and Integration

Websites

Certification

SPHR

Timeline

Semi Retired HR Consultant

Confidential Clients
01.2023 - Current

Director Human Resources

Rapid Response Technologies
04.2013 - 02.2022

Director Human Resources

Interactive Response Technologies
08.2000 - 04.2013

HR Manager

Interactive Response Technologies
01.1998 - 01.2000

Recruiter

Interactive Response Technologies
01.1997 - 01.1998

Associate of Arts - Business Administration

Florida Atlantic University

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