Valerie Armstrong

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Tracked receipts, employee hours, and inventory movements.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Oversaw loading and unloading of packages in warehouse.

Food and Consumables

Stocking Dairy cooler

Stocking Produce

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Tracked receipts, employee hours, and inventory movements.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
• Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Cultivated professional working relationships with peers and supervisors.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Oversaw loading and unloading of packages in warehouse.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Facilitated team-building exercises to foster collaboration between department members.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Revolutionized safety training, significantly reducing workplace accidents.
• Increased employee competency with creation of targeted skill development paths.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Followed all company policies and procedures to deliver quality work.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Led quality assurance efforts, maintaining high standards for all products and services.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Observed packing operations to verify conformance to specifications.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Planned and executed follow-up audits at appropriate intervals.
• Followed established auditing processes to meet internal and regulatory requirements.
• Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.