Valerie Arroyo
Cleveland
Summary
Dedicated Patient Service Representative with a strong focus on customer service, HIPAA compliance, and effective appointment scheduling. Proven ability to enhance patient experiences and streamline clinic operations.
Compassionate and detail-oriented Patient Service Representative with experience in insurance verification and community outreach. Known for resolving patient inquiries efficiently and fostering a welcoming environment that prioritizes patient confidentiality and satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Care Alliance Health Center
Cleveland, OH
11.2024 - 03.2026
- Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
- Assisted patients with registration and insurance verification processes to enhance service delivery.
- Provided information on services, treatment options, and health resources to improve patient understanding.
- Resolved patient inquiries and concerns promptly, fostering positive patient experiences.
- Create Table tops and outreach
- Collaborated with healthcare providers to streamline communication and improve care coordination.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations.
Patient Service Representative
Signature Health
Lakewood, OH
01.2023 - 10.2024
- Trained new staff on administrative procedures and software systems for improved efficiency.
- Coordinated follow-up appointments and referrals to enhance continuity of care for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
High School Diploma -
Eloisa Pascual
Puerto Rico05-2009
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Table and sales
- Community Events
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Community Outreach
- Phone Skills
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Care Alliance Health Center
11.2024 - 03.2026
Patient Service Representative
Signature Health
01.2023 - 10.2024
High School Diploma -
Eloisa Pascual