Dynamic service manager skilled in problem-solving and operational efficiency. Focus on enhancing guest experiences through strategic employee development and streamlined workflows, ensuring consistent high-quality service.
1
Certificate
9
Years of experience
Work History
Senior Service Manager
1 Year 5 Months
Saltgrass Steakhouse, Landry's | San Antonio, TX | 03.2025 - Current
Led service team to enhance guest satisfaction through strategic training and performance evaluations.
Streamlined operational workflows, resulting in increased efficiency and reduced service wait times.
Implemented quality control measures to ensure consistent food and service standards across all shifts.
Mentored junior staff, fostering a culture of excellence and accountability within the service team.
Bar Manager
3 Years 5 Months
Saltgrass Steakhouse, Landry's | San Antonio, TX | 03.2023 - Current
Oversaw daily bar operations, ensuring high service standards and customer satisfaction.
Managed inventory control, reducing waste through efficient ordering and stock management practices.
Trained and mentored staff on cocktail preparation and customer service techniques to enhance team performance.
Implemented new beverage programs, increasing menu variety and appealing to diverse customer preferences.
Server/Head Bartender
8 Years 8 Months
Saltgrass Steakhouse, Landry's | San Antonio, TX | 12.2017 - Current
Delivered exceptional customer service by accurately taking orders and ensuring satisfaction.
Managed multiple tables efficiently, enhancing overall dining experience for guests.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Trained new servers on menu offerings and service standards, improving team performance.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cultivated warm relationships with regular customers.
Education
High School Diploma
Del Rio Highschool | Del Rio, TX | 05-2013
Associate of Science - Baking Pastry
The Art Institutes | San Antonio, TX | 07-2015
Skills
Customer satisfaction
Positive attitude
Problem-solving
Team leadership
Employee training and development
Alcohol awareness
POS system operation
Certification
Tabc Certified, Manager food safety certified, Food Handlers, Some spanish.