Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valerie Arteaga

San Antonio,TX

Summary

Dynamic service manager skilled in problem-solving and operational efficiency. Focus on enhancing guest experiences through strategic employee development and streamlined workflows, ensuring consistent high-quality service.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Senior Service Manager

Saltgrass Steakhouse, Landry's
San Antonio, TX
03.2025 - Current
  • Led service team to enhance guest satisfaction through strategic training and performance evaluations.
  • Streamlined operational workflows, resulting in increased efficiency and reduced service wait times.
  • Implemented quality control measures to ensure consistent food and service standards across all shifts.
  • Mentored junior staff, fostering a culture of excellence and accountability within the service team.

Bar Manager

Saltgrass Steakhouse, Landry's
San Antonio, TX
03.2023 - Current
  • Oversaw daily bar operations, ensuring high service standards and customer satisfaction.
  • Managed inventory control, reducing waste through efficient ordering and stock management practices.
  • Trained and mentored staff on cocktail preparation and customer service techniques to enhance team performance.
  • Implemented new beverage programs, increasing menu variety and appealing to diverse customer preferences.

Server/Head Bartender

Saltgrass Steakhouse, Landry's
San Antonio, TX
12.2017 - Current
  • Delivered exceptional customer service by accurately taking orders and ensuring satisfaction.
  • Managed multiple tables efficiently, enhancing overall dining experience for guests.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu offerings and service standards, improving team performance.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Del Rio Highschool
Del Rio, TX
05-2013

Associate of Science - Baking Pastry

The Art Institutes
San Antonio, TX
07-2015

Skills

  • Customer satisfaction
  • Positive attitude
  • Problem-solving
  • Team leadership
  • Employee training and development
  • Alcohol awareness
  • POS system operation

Certification

Tabc Certified, Manager food safety certified, Food Handlers, Some spanish.

Languages

Spanish
Native or Bilingual

Timeline

Senior Service Manager

Saltgrass Steakhouse, Landry's
03.2025 - Current

Bar Manager

Saltgrass Steakhouse, Landry's
03.2023 - Current

Server/Head Bartender

Saltgrass Steakhouse, Landry's
12.2017 - Current

Associate of Science - Baking Pastry

The Art Institutes

High School Diploma -

Del Rio Highschool
Valerie Arteaga