Valerie Bailey

1. Maintain, enter and remove requested information from the WV Automated Police Network (known as WEAPONS) and the federal National Crime Information Network (known as NCIC) As well as training and maintaining certifications and recertifications for all Mercer county 911 emergency dispatchers.
2. Document all information from callers, responders and other agencies during high stress and fast paced calls. Log and document all radio and phone information from responding and assisting agencies.
3. Supervise dayshift dispatchers in the completion and documentation of the calls they receive as well as working my own agencies.
4. High Stress level environment where I make quick decisions on emergency response for all law enforcement, medical and fire dept and sister agencies in Mercer county.
5. CPR certified
6. Crisis Intervention Team (CIT) trained through Southern Highlands Mental Health

7. Identified needs of customers promptly and efficiently.

8. Trained new employees on company policies and procedures.

• Greeted customers, answered questions and recommended specials to increase profits.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Provided accurate change for cash transactions using a cash register system.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Ordered, maintained and responsible for all stock.