VALERIE BALLESTEROS
Wilmington,CA
Summary
Dedicated Medical Assistant with a broad range of health care skills across age groups and specialties.
Exemplary independent judgment. Excellent patient interactions and critical thinking abilities. Demonstrates effective communication and collaboration within teams to deliver safe patient-centered
care. Consistently empathetic, actively listens and quickly establishes the rapport to deliver excellent care.
Overview
11
11
years of professional experience
Work History
Medical Assistant
OPTUM – FAMILY PRACTICE
06.2019 - Current
- Successfully provided assistance with patient examinations and treatments at a busy medical clinic.
- Demonstrated expertise in communicating with physicians to accurately record patient information.
- Utilized medical software to accurately enter patient information and medical history
Medical Office Manager's Assistant
Good Life Medical Group
01.2013 - 01.2018
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintain stock of medical supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary
- Assisted with regulatory issues such as compliance.
Front Office Assistant / Referral Coordinator
R.O.A.D.S. - Behavior Health
01.2016 - 01.2018
- Practice prepares and maintains supplies and equipment for treatments, including sterilization, Greeting and helping patients and visitors in person and over the phone Scheduling appointments according to doctor availability
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Managed the referral process for a large healthcare organization,
- Experienced with Microsoft office
- Experienced working with insurance groups, physicians and medical facilitios in making corrections to patient data.
Education
Certificate - Medical Assisting
National Institute of Technology
Long Beach, CA2008
High School - High School Diploma
Santa Monica High School
Santa Monica, CA07.2007
Skills
- Obtaining medical histories
- Performing EKGs
- Phlebotomy
- Planning
- Problem-solving
- Receiving patients
- Scheduling patients
- Securing blood and urine samples
- Taking vital signs
- Team-work
- Time-management
- Written communication
- Verbal communication
- Customer service
- Explaining procedures
- Inventory control
- Multitasking
Languages
Spanish
Full Professional
Timeline
Medical Assistant
OPTUM – FAMILY PRACTICE
06.2019 - Current
Front Office Assistant / Referral Coordinator
R.O.A.D.S. - Behavior Health
01.2016 - 01.2018
Medical Office Manager's Assistant
Good Life Medical Group
01.2013 - 01.2018
Certificate - Medical Assisting
National Institute of Technology
High School - High School Diploma
Santa Monica High School
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