Kristie Bailey

• Make introductions and establish rapport with patients. Initiate patient evaluation, documenting the chief complaint, history of present illness, review of systems, and all pertinent ocular findings accurately and in accordance with compliance guidelines.
• Perform pre-exam testing to include visual acuity assessment, including pinhole and glare testing, confrontational visual field testing, assessment of extraocular muscles, pupillary evaluation, tonometry, assessment of angles, refractometry, pupillary dilation, and all other patient services as requested by the physician, including special tests such as color vision screening, stereopsis, and dry eye testing.
• Complete requests for prescription refills as authorized by the physician, with full documentation in the patient chart.
• Educate patients regarding the administration of medications and pre- and post-operative instructions, as directed by the physician.
• Assist with fitting contact lenses and instruct patients in care and insertion of lenses.

Served as clinical coordinator from September 2021 to October 2023, overseeing clinical operations and team support.

• Provided guidance and support to team members regarding clinical best practices.
• Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
• Organized continuing education opportunities for staff members related to their respective roles.
• Monitored quality assurance activities related to clinical operations.
• Assisted with budget preparation and monitoring expenses associated with providing care services.
• Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
• Developed and implemented clinical protocols, policies, and procedures.
• Developed innovative solutions to improve workflow processes within the clinic setting.
• Provided direct supervision to clinical staff members in accordance with regulatory standards.
• Monitored clinical staff work hours, sick days and vacation time.
• Coordinated weekly work schedules for department employees.
• Introduced new departmental policies and oriented staff to facilitate adoption of changes.
• Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
• Interviewed applicants and made recommendations for new hires.
• Supervised clinical staff, providing training and performance evaluations to enhance team efficiency.

Passed written portion of the COMT on December 23rd, 2023.

• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Followed company policies regarding health and safety standards while performing job duties.
• Operated garbage truck using safe driving techniques and adhering to traffic laws.
• Dumped collected waste into transfer station hopper according to protocol.
• Checked for hazardous materials such as chemicals, paint, oil or batteries.
• Collected residential and commercial garbage from designated routes in a timely manner.
• Assisted with loading and unloading of waste containers onto the truck.

• Make introductions and establish rapport with patients. Initiate patient evaluation, documenting the chief complaint, history of present illness, review of systems, and all pertinent ocular findings accurately and in accordance with compliance guidelines.
• Perform pre-exam testing to include visual acuity assessment, including pinhole and glare testing, confrontational visual field testing, assessment of extraocular muscles, pupillary evaluation, tonometry, assessment of angles, refractometry, pupillary dilation, and all other patient services as requested by the physician, including special tests such as color vision screening, stereopsis, and dry eye testing.
• Complete requests for prescription refills as authorized by the physician, with full documentation in the patient chart.
• Educate patients regarding the administration of medications and pre- and post-operative instructions, as directed by the physician.
• Assist with fitting contact lenses and instruct patients in care and insertion of lenses.
• Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
• Triaged clinical issues to help professionals focus on appointments and maximize time.

• Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
• Assisted nursing staff with patient assessments and vital signs monitoring.
• Maintained clean and safe environment by adhering to infection control protocols.
• Supported resident mobility through safe lifting techniques and use of assistive devices.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Built rapport with patients and families, providing emotional support during difficult times.