Sabastian Dickinson
Colorado Springs,CO
Summary
Certified Ophthalmic Technician with a proven track record at The Wright Eye Center, enhancing patient care through expert refractive error correction and exceptional communication. Skilled in utilizing advanced ophthalmic equipment and ensuring HIPAA compliance, I have significantly improved diagnostic accuracy and patient satisfaction. Demonstrated reliability in fast-paced environments, fostering positive patient experiences and operational efficiency.
Overview
16
16
years of professional experience
Work History
Certified Ophthalmic Technician
The Wright Eye Center
Colorado Springs, CO
07.2023 - Current
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.
- Maintained a sterile environment for surgical procedures, reducing the risk of infection and ensuring patient safety.
Optometric Technician
ABBA Eye Care
Colorado Springs, CO
04.2020 - 07.2023
- Performed lensometry to verify prescription accuracy of glasses and contact lenses.
- Handled electronic medical record software to document patient's vision history and test results.
- Operated keratometer to determine corneal curvature for contact lens fitting.
- Conducted visual field tests to assess patient's peripheral vision.
- Utilized autorefractor to measure patient's eye curvature and refractive error.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
Optometric Technician
Americas Best Contacts And Eyeclasses
Colorado Springs, CO
09.2017 - 03.2020
- Operated keratometer to determine corneal curvature for contact lens fitting.
- Conducted visual field tests to assess patient's peripheral vision.
- Utilized autorefractor to measure patient's eye curvature and refractive error.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
Assistant Manager
Target
Colorado Springs, CO
08.2009 - 09.2017
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate Of Applied Science - Personal Training
Intellitec College
Colorado Springs, CO04.2016
Skills
- Ocular motility testing
- Refractive error correction
- Visual field testing
- HIPAA compliance
- Patient examinations
- Ophthalmic imaging
- Insurance verification
- Corneal topography
- Appointment scheduling
- Insurance billing
- Fundus photography
- Medical history taking
- Equipment sterilization
- Low vision assessment
- Fluorescein angiography
- Tonometry
- Contact lens fitting
- Refractometry
- Autorefractor usage
- Obtaining medical histories
- Patient care
- Patient education
- Cleaning & sanitation
- Eye anatomy
- Multitasking
- Reliability
- Excellent communication
Timeline
Certified Ophthalmic Technician
The Wright Eye Center
07.2023 - Current
Optometric Technician
ABBA Eye Care
04.2020 - 07.2023
Optometric Technician
Americas Best Contacts And Eyeclasses
09.2017 - 03.2020
Assistant Manager
Target
08.2009 - 09.2017
Associate Of Applied Science - Personal Training
Intellitec College