Valerie Baltzer
Norfolk,VA
Summary
Experienced Medical Staff Professional adept in processing credentialing and privileging files for a military treatment facility. Excellent relationship-building, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Staff Professional
Naval Medical Center Portsmouth - United States Navy
12.2021 - Current
- Manage credentialing and privileging of 300+ civilian, contracted, reservist and active-duty military personnel across three directorates.
- Audit, monitor, and process applications in Centralized Credentials and Quality Assurance System (CCQAS) database for new incoming providers, graduate medical education students, and renewing personnel to ensure accurate and timely approval of privileges.
- Monitor, prepare, analyze, and research reports to ensure credentialing compliance with DHA, BUMED, and The Joint Commission standards.
- Evaluate, track, and analyze military orders for incoming, transferring, separating, and retiring personnel to ensure smooth transition of individual credentialing files.
- Collaborate with vast network of operational commands to maximize mission readiness of the command medical force by processing Interfacility Transfer Briefs (ICTB).
- Facilitate patient safety training of 500+ new staff members annually to increase engagement in safety initiatives by fostering a strong culture of accountability and open communication within the organization.
- Actively participate in cross-functional meetings to discuss ongoing safety concerns, share insights, and collaborate on solutions.
- As a former medical support assistant in the Critical Care Department, maintained seamless functioning by delivering technical and administrative support amidst decreased manning gaps as well as two major software conversions.
Medical Administrative Assistant
FunctionSmart Physical Therapy
09.2019 - 09.2021
- Delivered comprehensive assistance and expertise in administration, technology, and patient care at a dynamic rehabilitation clinic.
- Managed operations across two clinics with healthcare professionals from various disciplines to create opportunities for comprehensive treatment.
- Coordinated clinical scheduling, continuing education, and student observations.
- Verified provider credentials and initiated provider enrollment for Medicaid, Medicare, and commercial insurance plans.
- Designed and led implementation of telehealth, online, and video platforms to combat COVID-19 public health crisis.
Rehabilitation Technician
Peak Performance Physical Therapy
11.2018 - 08.2019
- Implemented individualized training sessions in clinical and aquatic exercise therapy, empowering 200+ patients to actively participate for successful results.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Mentored and trained new orienting technicians while assessing their core competencies.
Program Director
Self-Employed
07.2009 - 07.2019
- Developed and led a Yoga Alliance accredited instructor certification program, graduating 500+ instructors.
- Partnered with multiple facilities and continuing education providers across five states to enhance revenue opportunities and increase manpower.
- Managed complex budget while collaborating with industry leading experts and securing funding for military affiliation through the military spouse scholarship program, veterans' assistance programs, and tuition assistance for federal service employees.
Education Aide & Substitute Teacher
Department of Defense Education Activity
11.2012 - 06.2014
- Demonstrated expertise as both a special education assistant and substitute teacher in an environment focused on students with autism spectrum disorder.
- Maintained confidential and accurate student records, allowing parents to monitor their child's activities, academic achievements, and areas for improvement.
- Created customized lesson plans and alternative assessment procedures based on evidence-based strategies.
Education
MBA - Healthcare Management
Columbia Southern University
Orange Beach, AL01.2025
Graduate Certificate - Healthcare Administration
East Carolina University
Greenville, NC05.2017
Bachelor of Arts - Complementary Health
University of Arizona
San Diego, CA05.2014
Skills
- Mission Driven
- Strong Communication Skills
- CCQAS & Microsoft Proficient
- BUMED and DHA Instruction
- ICTB Processing
- Database Administration
- Attention to Detail
- Advanced Technical Skills
- Complex Problem-Solving
- Strategic Planning
- Organizational Development
- Remote Conferencing and Communication
Accomplishments
- Awarded October 2023
- Nominated for exceptional technical support, situation monitoring, and process improvement.
- Awarded 1st Quarter, FY 2023
- Nominated for excellent customer service, team building, and robust training program management.
Navy Civilian Service Achievement Medal
Civilian of the Quarter
References
- Piper Potter, Department Head, Medical Staff Services, Naval Medical Center Portsmouth, piper.r.potter.civ@health.mil
- Dora Salazar-James, Associate Department Head, Medical Staff Services, Naval Medical Center Portsmouth, dora.v.salazar-james.civ@health.mil
- Kevin Buss, Captain, Nurse Corps, United States Navy, Director of Nurse Residency, former Critical Care Department Head, Naval Medical Center Portsmouth, kevin.p.buss.mil@health.mil
- Lucas Raventos, Lieutenant, Nurse Corps, United States Navy, Former Division Officer, Progressive Care Unit (PCU), Naval Medical Center Portsmouth, lucas.d.brownraventos.mil@health.mil
- Nube Macancela, Lieutenant, Nurse Corps, United States Navy, Former Division Officer, Intensive Care Unit, Naval Medical Center Portsmouth, nube.macancela@cvn77.navy.mil
Affiliations
- National Association Medical Staff Services (NAMSS), Member #503948
- National Society of Leadership and Success
Certification
TeamSTEPPS Instructor - Team Strategies & Tools to Enhance Performance & Patient Safety
Timeline
Medical Staff Professional
Naval Medical Center Portsmouth - United States Navy
12.2021 - Current
Medical Administrative Assistant
FunctionSmart Physical Therapy
09.2019 - 09.2021
Rehabilitation Technician
Peak Performance Physical Therapy
11.2018 - 08.2019
Education Aide & Substitute Teacher
Department of Defense Education Activity
11.2012 - 06.2014
Program Director
Self-Employed
07.2009 - 07.2019
MBA - Healthcare Management
Columbia Southern University
Graduate Certificate - Healthcare Administration
East Carolina University
Bachelor of Arts - Complementary Health
University of Arizona
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