VALERIE BARRON
BBQGrills.com
Bermuda Dunes,CA
22
years of professional experience
Results-driven professional with substantial expertise in customer relationship management and support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Work History
Returns & Logistics
11 Months- Manage product returns and RMA processes across customers, warehouses, and vendors.
- Resolve damaged, defective, and incorrect shipments efficiently.
- Coordinate transportation, track shipments, and ensure timely delivery.
- Maintain compliance records and analyze return trends for process improvements.
- Remote
Customer Service Representative
5 Months- Schedule vehicle transport, confirm pickups/deliveries, and optimize routing.
- Resolve customer issues quickly and maintain high satisfaction.
- Build strong relationships through clear communication and problem-solving.
- Implemented a feedback system to gather customer insights.
- Remote
Customer Service Representative
5 Months- Handle inquiries and complaints following standard procedures.
- Provide solutions to complex customer issues with professionalism and efficiency.
- Maintained an average call resolution time under 5 minutes by efficiently managing call queues.
- Utilized CRM software to track and analyze customer interactions for continuous process improvement.
- Remote
Social Media Specialist
4 Years 4 Months- Managed social media engagement and customer interactions.
- Developed campaigns to increase brand awareness and engagement.
- Created content calendars and executed posting strategies.
- Remote
Social Media Specialist
1 Year 5 Months- Helped improve follower growth and brand visibility through consistent posting strategy.
- Responded to customer comments and messages to maintain positive community engagement.
- Managed daily social media content across Instagram, TikTok, and Facebook.
Administrative Assistant
3 Years- Managed office email and internal communications, responding to inquiries and relaying important messages to relevant parties.
- Maintained and organized filing systems, both electronic and hard copy, to ensure accurate recordkeeping and quick retrieval of important documents.
Administrative Assistant
3 Years 5 Months- Greeted visitors and determined the appropriate point person and meeting time for their specific situations.
- Opened, sorted, and distributed incoming messages and correspondence throughout the department.
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
Education
Bachelor of Science - Psychology
Skills
Customer Support & Communication
Problem Solving
Microsoft Office
Critical Thinking
Logistics Coordination
Process Improvement
Customer Relations
Problem-solving
Teamwork and collaboration
Excellent communication
CRM software
Customer onboarding
Timeline
Returns & Logistics
BBQGrills.com
03.2025 - 02.2026Read More
Customer Service Representative
Advanced Car Shipping
09.2024 - 02.2025Read More
Customer Service Representative
TTEC Covered California
10.2023 - 03.2024Read More
Social Media Specialist
Calabasas Cartel Clothing
10.2018 - 02.2023Read More
Social Media Specialist
Sotheby’s Properies
10.2011 - 03.2013Read More
Administrative Assistant
Law Office of Ronald Shiffman
01.2008 - 01.2011Read More
Administrative Assistant
LJM Properties
08.2004 - 01.2008Read More
Cal State University Channel Islands
Bachelor of Science from Psychology
Read More