Valerie Bastidas

• Monitored residents during activities to ensure safety and well-being, providing assistance and encouragement as needed.
• Assisted with transportation of residents to and from activity areas, ensuring a smooth and respectful transition.
• Communicated regularly with families to keep them informed about residents’ participation and progress in activities.

• Lead a team of 10 employees a shift during peak hours, ensuring all staff members are trained on customer service protocols, food preparation standards, and health regulations.
• Performed disciplinary actions when necessary, following company guidelines.
• Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
• Maintained accurate inventory records of products used during shifts.
• Prepared daily reports detailing shift activities, including labor hours worked, everyone's flexibility, and enhancing employee performance.

Enhance customer satisfaction by warmly welcoming them with free tacos for their first time, explaining the menu, and providing excellent service.

• Helped maintain a clean and organized environment by restocking supplies, sanitizing equipment, and ensuring compliance with health and safety protocols.
• Participated in educational workshops and training sessions, enhancing knowledge of medical terminology, emergency protocols, and patient care techniques.
• Shadowed ER medical staff, including physicians and nurses, to gain hands-on experience in patient care and emergency procedures.

• Facilitated reading sessions to 2nd-grade students, encouraging a love of literature and helping students improve their reading comprehension and fluency.
• Provided individualized instruction to struggling learners.
• Helped supervise recess and lunch periods at the school.
• Encouraged positive behavior among children through reinforcement and praise.
• Supported teachers in grading student assignments and tests.