VALERIE BATTAGLIA
Port Orange
Summary
Friendly and prompt Front Service Clerk with good skills using phone, register and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed customer service skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Server
gabby’s pizza
Port Orange
05.2022 - Current
- Provided friendly and attentive service to enhance guest dining experiences.
- Took customer orders accurately and communicated special requests to the kitchen staff.
- Maintained cleanliness and organization of tables, dining areas, and service stations.
FRONT SERVICE CLERK
Coldstone Creamery
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Handled high volume of incoming and outgoing telephone calls and customer orders to meet daily business demand
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills
- Advised guests about available products and services to meet individual needs
- Restocked and organized merchandise
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Server
Clean Eatz Cafe
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Business Administration
Daytona State College
Daytona Beach, FL 08.2024 - 08.2025
Skills
- Stockroom Management
- Managing Multiple Tasks
- Daily Transactions Review
- Opening and Closing Skills
- Telephone Reception
- Client Rapport-Building
- Communication skills
- Service prioritization
Timeline
Business Administration
Daytona State College
08.2024 - 08.2025
Server
Clean Eatz Cafe
01.2023 - 12.2023
Server
gabby’s pizza
05.2022 - Current
FRONT SERVICE CLERK
Coldstone Creamery
01.2022 - Current
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