Janiyah Carruthers
Houston
Summary
Dynamic and results-oriented professional with proven expertise in sales planning and relationship selling. At Journeys Shoes, I led a team to exceed sales targets through strategic prospecting and effective performance management, enhancing client relationships and boosting market share. Skilled in cross-selling techniques and fostering high-performance cultures, I excel in driving revenue and achieving significant sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Waffle House
05.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Lead
Journeys Shoes
10.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
Education
Momentum Highschool
Houston, TXSkills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Upselling strategies
- Relationship selling
- Performance management
- Strategic prospecting
- Merchandise flow
- Objection handling
- Social selling
Accomplishments
Server of the month
Certification
Food Handlers
Languages
Spanish
Limited Working
Timeline
Sales Lead
Journeys Shoes
10.2024 - Current
Server
Waffle House
05.2022 - 09.2024
Momentum Highschool