Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Becerra

Apache Junction,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Phlebotomist

Sonora Quest Laboratories
Mesa, AZ
08.2023 - Current
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Followed all safety protocols when handling hazardous materials.
  • Provided excellent customer service while interacting with patients.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Member Service Representative

Planet Fitness
Apache Junction, AZ
07.2022 - 08.2023
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.

Education

High School Diploma -

San Tan Foothills High School
San Tan Valley, AZ
05-2021

Skills

  • Communication Abilities
  • HIPAA Compliance
  • Venipuncture Expertise
  • Patient Support
  • Product Sales
  • Customer Service
  • Insurance Knowledge
  • Customer Support
  • Policy Understanding
  • Appointment Scheduling
  • Account Updating
  • Facilities Maintenance

Languages

  • Bilingual fluent in English, and Spanish.

Timeline

Phlebotomist

Sonora Quest Laboratories
08.2023 - Current

Member Service Representative

Planet Fitness
07.2022 - 08.2023

High School Diploma -

San Tan Foothills High School

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Valerie Becerra