Valerie Berzanski
Exeter,PA
Summary
Seasoned travel industry expert with strong skills in customer relationship management and marketing strategy. Developed tailored travel packages while overseeing financial health, leading to improved customer experiences and enhanced profitability.
Overview
54
54
years of professional experience
Work History
Travel Agency Owner
Tucker's Travel Shoppe
Exeter, PA
12.1987 - Current
- Developed travel packages tailored to client preferences and budgets.
- Oversaw financial operations, including budgeting and expense tracking.
- Fostered relationships with suppliers to secure competitive rates and services.
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
Management Support Specialist
Social Security Adminstration
Wilkes-Barre, Pennsylvania
12.1977 - 08.2001
- Managed administrative tasks to support daily operations and improve efficiency.
- Coordinated meetings and prepared agendas to facilitate effective communication.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted management team with administrative tasks, such as creating presentations, scheduling meetings and taking minutes.
Teacher
Nanticoke High School
Nanticoke , Pa
05.1977 - 12.1977
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated interactive discussions to enhance student understanding and participation.
- Assessed student progress through regular evaluations and feedback sessions.
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
Wilkes-Barre, Pennsylvania
09.1971 - 09.1976
- Assisted customers with inquiries regarding insurance policies and claims processing.
- Educated clients on policy features, benefits, and coverage options available.
- Handled high-volume calls while maintaining professionalism and courtesy.
Education
Bachelor of Arts - English Education
Misericordia University
Dallas, PA05-1977
Associate of Arts - English Education
Luzerne County Community College
Nanticoke, PA05-1971
High School Diploma -
Greater Nanticoke Area High School
Nanticoke, PA06-1969
Skills
- Travel package development
- Financial management
- Supplier negotiation
- Customer support
- Marketing strategy
- Customer relationship management
Accomplishments
Awarded the Social Security Regional Commissioner Citation for excellence in customer service
Timeline
Travel Agency Owner
Tucker's Travel Shoppe
12.1987 - Current
Management Support Specialist
Social Security Adminstration
12.1977 - 08.2001
Teacher
Nanticoke High School
05.1977 - 12.1977
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
09.1971 - 09.1976
Bachelor of Arts - English Education
Misericordia University
Associate of Arts - English Education
Luzerne County Community College
High School Diploma -
Greater Nanticoke Area High School