Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Blackwood

Stone Mountain,GA

Summary

Driven professional with proven expertise in team leadership and complex problem-solving, honed as a Shift Lead/Barista Trainer at The Brasserie@Parish. Excelled in creating a positive team environment and enhancing customer satisfaction through effective communication and time management. Skilled in cash handling and training, demonstrating a commitment to excellence and safety. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.

Overview

11
11
years of professional experience

Work History

Barista/Customer Service Specialist

Ellijay Coffeehouse
07.2021 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained 3 baristas on customer service operations who went on to be employed by the business longer than one year.

Shift Lead/Barista Trainer

The Brasserie@Parish
04.2017 - 01.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained 5 new employees who all maintained employment over a year
  • Delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Server Trainer

Uncle Julio's Restaurant
05.2015 - 04.2017
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.

Cashier

McDonald's
10.2013 - 04.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

LaFayette High School
LaFayette, GA
06.2013

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Verbal and written communication
  • Time Management

Timeline

Barista/Customer Service Specialist

Ellijay Coffeehouse
07.2021 - 07.2024

Shift Lead/Barista Trainer

The Brasserie@Parish
04.2017 - 01.2021

Server Trainer

Uncle Julio's Restaurant
05.2015 - 04.2017

Cashier

McDonald's
10.2013 - 04.2015

High School Diploma -

LaFayette High School

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Valerie Blackwood