Customer Service
Open To Work
Valerie Brewster
Pacific Aviation
Paramount,CA
Summary
Detail-oriented professional with experience in customer service and operations management. Skilled in conflict resolution and critical thinking, consistently achieving high satisfaction ratings and streamlining processes to improve efficiency.
6
years of professional experience
Work History
Customer Service Representative
2 Years 2 Months- Assisted passengers with check-in processes and baggage handling to ensure smooth travel experiences.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Coordinated with airline staff to manage flight schedules and passenger boarding efficiently.
- Provided accurate information regarding flight status, gate changes, and airline policies to travelers.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
Manager's Assistant
2 Years 4 Months- Managed scheduling of team members, optimizing workflow during peak hours.
- Coordinated daily operations to ensure efficient customer service and product availability.
- Assisted in inventory management by tracking stock levels and placing timely orders.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Collaborated with vendors to negotiate favorable terms and maintain quality product standards.
- Resolved customer inquiries effectively, fostering a positive shopping experience and loyalty.
Barista
4 Months- Prepared and served high-quality coffee beverages, ensuring consistency and customer satisfaction.
- Operated espresso machines and coffee equipment, maintaining cleanliness and functionality.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive fun, positive environment.
Education
High School Diploma
Skills
Customer service
Product knowledge
Sales enhancement
Problem resolution
Conflict resolution
Active listening
Critical thinking
Timeline
Customer Service Representative
Pacific Aviation
10.2023 - 12.2025
Manager's Assistant
Tobacco Store
05.2021 - 09.2023
Barista
Einstein Bagel Bros
11.2019 - 03.2020
Centennial
High School Diploma